Job Summary:

Amazon is seeking a Virtual Shipping and Delivery Support Associate to join our dynamic team. In this role, you will be responsible for providing exceptional customer service and support related to shipping, delivery, and tracking. You will assist customers with inquiries, troubleshoot issues, and ensure smooth operations of the delivery process. This remote position allows you to work from the comfort of your home while delivering top-tier support to our customers.

Key Responsibilities:

• Respond to customer inquiries regarding shipping and delivery, including status updates, tracking issues, and delivery exceptions.
• Provide timely solutions and resolutions to customer issues related to delayed or undelivered packages.
• Collaborate with various teams, including fulfillment centers and delivery drivers, to resolve customer concerns.
• Maintain detailed records of customer interactions, feedback, and issues to improve service quality.
• Stay up to date on Amazons shipping policies, delivery methods, and best practices to effectively address customer needs.
• Identify opportunities for process improvements and escalate recurring issues to management.
• Demonstrate empathy and professionalism while managing multiple tasks in a fast-paced environment.

Required Skills and Qualifications:

• Strong communication skills, both written and verbal, with the ability to interact clearly and professionally with customers.
• Basic problem-solving abilities to identify and resolve customer concerns effectively.
• High attention to detail and ability to track multiple customer issues simultaneously.
• Proficiency with Amazons internal tools, including but not limited to, shipping and tracking systems.
• Ability to work independently with minimal supervision and manage time effectively.
• Comfortable working with technology and troubleshooting basic software or hardware issues.

Experience:

• Prior customer service experience is preferred but not required.
• Experience in shipping, logistics, or delivery-related roles is a plus.
• Previous work in a remote setting or virtual environment is advantageous.

Working Hours:

• Full-time and part-time shifts available, with flexibility to work evenings and weekends based on customer demand.
• Shifts will be assigned based on availability, with the opportunity to adjust hours to accommodate personal schedules.

Knowledge, Skills, and Abilities:

• Knowledge of Amazons shipping processes and delivery systems is preferred but not mandatory.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Ability to quickly learn new tools and systems used in shipping and delivery support.
• Strong customer focus with the ability to maintain composure in challenging situations.
• Multi-tasking skills with the ability to prioritize effectively.

Benefits:

• Competitive hourly wage with performance-based incentives.
• Health, dental, and vision insurance (for full-time employees).
• Paid time off (PTO), including sick leave and holidays.
• Employee discounts on Amazon products and services.
• Opportunity for career growth and advancement within Amazon.

Why Join Amazon?

• Work in a fast-paced, innovative, and customer-centric environment.
• Enjoy the flexibility of working remotely while contributing to the success of a global leader in e-commerce.
• Amazon offers a collaborative culture that values diverse perspectives and ideas, empowering employees to make a real impact.
• Join a company that fosters continuous learning and development, with opportunities for career advancement and professional growth.

How to Apply:

If you are ready to make a difference in the world of shipping and delivery support, click on the Apply button below to start the application process. Please ensure that your resume is up to date, and be prepared to complete an online assessment as part of the interview process.