Job Summary
American Airlines is seeking a dedicated and detail-oriented Part-Time Remote Support Specialist to join our dynamic team. As a part-time employee, you will provide exceptional customer support and technical assistance to ensure smooth operations across various airline functions. This role is critical in enhancing customer satisfaction, resolving issues, and ensuring timely communication, all while working remotely. If you are passionate about customer service, have a knack for problem-solving, and enjoy working in a fast-paced environment, this position is perfect for you.

Key Responsibilities

• Provide prompt and efficient technical support for American Airlines customers and internal teams through remote channels (phone, email, chat).
• Troubleshoot and resolve common technical issues related to flight bookings, online check-in, and account management.
• Assist customers in navigating the American Airlines website and mobile applications.
• Coordinate with other departments (operations, IT, and customer service) to ensure smooth service delivery.
• Handle and escalate unresolved issues to appropriate teams while maintaining timely follow-up with customers.
• Log and document customer interactions in the system accurately.
• Adhere to company policies and procedures to ensure consistent and high-quality customer experiences.
• Maintain confidentiality of customer information and comply with all data protection regulations.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree is preferred but not required).
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to handle multiple tasks and prioritize responsibilities in a fast-paced environment.
• Basic technical knowledge, especially in using customer service tools and systems (experience with ticketing systems is a plus).
• Proficient in using computers and navigating web-based systems.
• Customer-focused with a positive and helpful attitude.

Experience

• Previous experience in customer support, call center, or technical support roles is highly preferred.
• Familiarity with the airline industry or travel-related services is an advantage but not essential.
• Prior experience working in a remote or part-time capacity will be considered a plus.

Working Hours

• Part-time, flexible schedule.
• Availability to work evenings, weekends, and holidays as required by operational needs.
• Shifts are typically 4–6 hours per day with the possibility of overtime based on business requirements.

Knowledge, Skills, and Abilities

• Strong knowledge of customer service practices and principles.
• Ability to quickly learn and adapt to new systems, processes, and technologies.
• Strong organizational skills and attention to detail.
• Ability to work independently with minimal supervision in a remote setting.
• Bilingual abilities (English and Spanish) are highly desirable but not mandatory.

Benefits

• Competitive hourly pay with opportunities for performance-based incentives.
• Flexible working hours that allow for a healthy work-life balance.
• Remote work with the convenience of working from your home.
• Travel benefits including discounted and free flights for employees and eligible family members.
• Access to professional development and training programs.
• Health and wellness resources to support your well-being.

Why Join American Airlines?
Joining American Airlines means being a part of one of the largest and most respected airlines in the world. You will be working in a collaborative environment that values your contributions and supports your growth. Whether you are passionate about customer service or technology, this role offers the opportunity to make a significant impact on customers and the company. Plus, as a member of the American Airlines family, you will enjoy exclusive travel perks and have the opportunity to grow your career within the airline industry.

How to Apply
Interested candidates should submit their resume and a cover letter outlining their relevant experience and why they are a good fit for the role. Please apply via the American Airlines careers website or email your application to us. Ensure to reference the job title Part-Time Remote Support Specialist in your application.

We look forward to welcoming you to our team!