Delta Air Lines is a leading global airline company that serves over 200 million customers annually. With a commitment to safety, reliability, and exceptional customer service, Delta operates a vast network across six continents.

Job Summary:

As an Airport Customer Service Agent at Delta Air Lines, you will play a critical role in ensuring our customers travel experience is seamless and memorable. You will be the face of Delta, assisting passengers during ticketing, check-in, baggage processing, and boarding. Your dedication to providing outstanding service will contribute directly to Delta reputation as a world-class airline.

Key Responsibilities:

• Greet and assist passengers throughout their journey, from check-in to boarding.
• Process tickets, check baggage, and manage flight reservations.
• Provide accurate information regarding flight schedules, fares, and airline policies.
• Handle customer inquiries and resolve issues promptly and professionally.
• Collaborate with team members to ensure efficient operations and timely departures.

Required Skills and Qualifications:

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to work efficiently in a fast-paced environment.
• Attention to detail and problem-solving abilities.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Experience:

Previous experience in a customer-facing role is advantageous, especially in the airline or hospitality industry.

Working Hours:

This is a full-time position requiring flexibility in scheduling to accommodate operational needs, including early mornings, late evenings, weekends, and holidays.

Knowledge, Skills, and Abilities:

• Proficiency in using computer systems and airline-specific software.
• Understanding of airport operations and security procedures.
• Ability to handle stressful situations calmly and professionally.
• Multilingual skills are a plus.

Benefits:

Delta Air Lines offers competitive compensation and a comprehensive benefits package, including:

• Medical, dental, and vision coverage.
• Retirement savings plan with company match.
• Paid time off and holiday pay.
• Employee travel privileges with Delta Air Lines and partner airlines.

Why Join Delta Air Lines?

Joining Delta means becoming part of a team dedicated to excellence in air travel. You will have the opportunity to work with diverse and talented colleagues in an environment that encourages growth and innovation. Delta values its employees and fosters a culture of respect, teamwork, and continuous improvement.

How to Apply:

To apply for the Airport Customer Service Agent position at Delta Air Lines, please visit our careers page at Delta Air Lines Careers and submit your application online. We look forward to reviewing your qualifications and considering you for this exciting opportunity to join our team.