Chat Support Associate (Part-time, Remote)

Job Overview

Location
Johor Bahru, Johor, Malaysia
Job Type
Full Time

Additional Details

Job ID
5577
Job Views
814

Job Description

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HK Consultancy is a leading provider of business consulting services, specializing in strategic planning, market analysis, and customer support solutions. With a focus on innovation and excellence, we help businesses thrive in todays competitive landscape.

Company Name: HK Consultancy
Job Title: Chat Support Associate (Part-time, Remote)

Job Summary: As a Chat Support Associate at HK Consultancy, you will be responsible for providing exceptional customer service and technical support through our chat platform. This part-time, remote position requires excellent communication skills and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Respond promptly to customer inquiries via chat, email, or other communication channels
  • Assist customers with product information, technical issues, billing inquiries, and general support questions
  • Troubleshoot technical problems and provide solutions to ensure customer satisfaction
  • Escalate complex issues to appropriate departments for resolution
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with team members to improve processes and enhance the customer experience

Required Skills and Qualifications:

  • Excellent written and verbal communication skills in English
  • Strong customer service orientation with a passion for helping others
  • Ability to effectively multitask and prioritize in a dynamic environment
  • Basic technical knowledge and proficiency with computer systems
  • Previous experience in customer service or support role preferred
  • High school diploma or equivalent; college degree a plus

Experience:

  • Previous experience in a customer service or support role preferred

Working Hours:

  • Part-time position; flexible hours available
  • Remote work with the ability to collaborate with team members online

Knowledge, Skills, and Abilities:

  • Familiarity with customer support software and ticketing systems is a plus
  • Ability to adapt to changing technologies and customer needs
  • Strong problem-solving skills and attention to detail
  • Ability to work independently with minimal supervision

Benefits:

  • Competitive hourly wage
  • Flexible work schedule
  • Opportunities for growth and advancement within the company
  • Work from the comfort of your own home

Why Join HK Consultancy: Joining HK Consultancy means becoming part of a dynamic team dedicated to providing top-notch support to our clients. You will have the opportunity to grow your skills, work remotely, and make a real impact on our customers satisfaction.

How to Apply: To apply for the Chat Support Associate position, please submit your resume and a cover letter highlighting your relevant experience and why you would be a great fit for the role to us. We look forward to hearing from you!

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