We are hiring a detail-oriented and customer-focused Remote Customer Service Representative to handle inbound chat and email support. In this role, you will assist customers by resolving inquiries, providing accurate information, and ensuring a positive support experience—without any voice calls.

This position is ideal for candidates who are comfortable with written communication and working remotely during CST hours.

Key Responsibilities:

• Respond to inbound customer queries via chat and email in a timely manner

• Resolve issues related to accounts, orders, services, or general inquiries

• Provide clear, accurate, and professional written responses

• Document interactions and update customer records in CRM systems

• Escalate complex issues to the appropriate team when required

• Meet quality, response time, and customer satisfaction targets

• Follow company policies, procedures, and data security guidelines

Required Skills & Qualifications:

• Excellent written communication skills in English

• Basic computer skills and ability to navigate multiple systems

• Comfortable handling multiple chats/emails simultaneously

• Strong problem-solving and attention to detail

• Ability to work independently in a remote environment

• Reliable internet connection and quiet workspace

Experience:

• Prior experience in customer service, chat support, or email support is a plus

• Freshers with strong written communication skills are welcome

Working Hours:

• Aligned with Central Standard Time (CST)

• Fixed or rotational shifts depending on business needs

• Weekend availability may be required

Compensation & Benefits:

• Competitive hourly or monthly pay

• Fully remote work setup

• Paid training and onboarding

• Performance incentives (where applicable)

• Long-term growth opportunities in customer experience roles

Who Can Apply:

• Freshers and experienced professionals

• Candidates comfortable working US time zones

• Individuals seeking non-voice, work-from-home roles