Are you a tech-savvy professional seeking an exciting full-time opportunity? We are on the lookout for a skilled Information Technology Professional to join our team, offering a remote work arrangement from the comfort of your own home.
Our company specializes in delivering top-notch IT solutions to small and medium businesses across multiple regions. With a diverse clientele spanning various industries, you will enjoy a fast-paced work environment that is far from the ordinary internal IT roles. Customer satisfaction is paramount to us, making exceptional service a cornerstone of our business.
The ideal candidate is someone who thrives on interacting with a wide range of individuals, excels at multitasking in a fast-paced setting, pays meticulous attention to detail, and embraces the challenges of a dynamic work environment. If you are tired of the mundane and seek a stimulating career, this could be the perfect fit for you. Plus, with numerous projects in the pipeline, including new business setups, network configurations, VoIP deployments, and more, you will have the opportunity to explore a diverse range of technologies beyond the typical IT landscape.

Key Responsibilities:
• Addressing and resolving desktop-level repair tickets promptly
• Conducting proactive maintenance on client computer systems
• Managing monitoring systems and alerts, and refining alert thresholds as needed
• Oversight of client Office 365 licenses and subscriptions, including updating license reports
• Remote service ticket resolution and project management
Desired Skills:
• Excellent verbal and written communication skills for client interactions and documentation
• Strong customer service orientation, with daily client communication
• Ability to collaborate effectively in both team and independent settings
• Proficiency in working with ticketing and dispatch systems like ConnectWise Manage, Autotask, or similar platforms

Perks of Joining Our Team:
At our company, we believe in balancing hard work with enjoyment. We prioritize your health and wellness by providing full medical, dental, and vision insurance coverage. Additionally, we offer paid time off (PTO) to ensure you have ample time to recharge. With multiple positions available, there is plenty of room for growth and development within our team.

If you are ready to take on an exciting challenge and be part of a supportive team environment, apply now! In your cover letter, be sure to mention that you have read all the way through—it is a testament to your attention to detail. We look forward to welcoming you aboard!

Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:
• 8 hour shift
• Monday to Friday (Negotiable based on candidates location. Ideal start time would be 7-8AM PT.)
• On call
• Weekends as needed
Application Question(s):
• Do you have MSP (Managed Service Provider) experience?
Education:
• Associate (Preferred)
Experience:
• Windows Professional: 1 year (Preferred)
Willingness to travel:
• Optional Company Outing
Work Location: Remote

Company Description 

SPM is an IT Support/Managed Services Provider (MSP). We provide contract IT consulting and technical services to businesses of all sizes throughout the United States. Our clients cover a tremendous range of industries including commercial real estate, manufacturing, construction, food service, hospitality, and professional services. The only constant is our clients expect the best customer and technical experience possible and that is what we are here to provide, day in and day out.