Job Summary

The Elite Job is seeking a detail-oriented and customer-focused Online Refund & Dispute Resolution Specialist to handle refund requests, disputes, and chargebacks efficiently. The ideal candidate will act as a liaison between customers, financial institutions, and internal teams to ensure a smooth resolution process. This role requires excellent problem-solving skills, strong communication abilities, and a deep understanding of e-commerce transactions, payment gateways, and dispute resolution processes.

Key Responsibilities

• Manage refund requests and disputes through various payment platforms, ensuring timely and fair resolutions.

• Analyze and investigate chargebacks, gathering necessary evidence to represent the company in disputes.

• Communicate effectively with customers, banks, and payment processors to address and resolve transaction-related issues.

• Ensure compliance with company policies and industry regulations regarding refunds and chargebacks.

• Maintain accurate records of all disputes, resolutions, and customer interactions for future reference and auditing purposes.

• Collaborate with internal teams, including customer support, finance, and legal, to enhance dispute resolution strategies.

• Proactively identify trends in refund requests and chargebacks, recommending strategies to reduce fraudulent claims and improve customer satisfaction.

• Stay updated on industry best practices and payment processor policies related to disputes and refunds.

Required Skills and Qualifications

• Strong understanding of e-commerce transactions, payment processing, and chargeback procedures.

• Excellent problem-solving and analytical skills, with attention to detail.

• Effective communication skills, both written and verbal, for handling disputes professionally.

• Ability to work independently and manage multiple tasks in a fast-paced environment.

• Strong negotiation skills to advocate for the company in dispute cases.

• High level of integrity and professionalism in handling sensitive customer data.

• Proficiency in using CRM software, payment gateways, and dispute resolution platforms.

Experience

• Minimum of 2 years of experience in refund processing, chargeback management, or dispute resolution in an e-commerce, fintech, or financial services setting.

• Experience working with payment processors such as PayPal, Stripe, Visa, Mastercard, or similar platforms.

• Familiarity with fraud detection and risk assessment in online transactions is a plus.

Working Hours

• Full-time position with flexible working hours, primarily Monday to Friday.

• Availability to handle urgent cases outside standard hours, if necessary.

Knowledge, Skills, and Abilities

• Knowledge of banking regulations, consumer protection laws, and financial compliance standards.

• Ability to assess transaction data for fraud detection and risk mitigation.

• Strong organizational skills to manage case files and maintain detailed reports.

• Customer-focused mindset with a commitment to delivering high-quality service.

Benefits

• Competitive salary based on experience and expertise.

• Remote work flexibility.

• Paid time off, including vacation and sick leave.

• Professional development and training opportunities.

• Career growth potential within a dynamic and growing company.

Why Join The Elite Job?

At The Elite Job, we believe in fostering a culture of excellence, collaboration, and innovation. As part of our team, you will work with passionate professionals dedicated to providing top-tier dispute resolution services. We offer a supportive work environment, opportunities for career advancement, and the chance to make a real impact in the world of online transactions.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their experience in dispute resolution and refund management. Applications can be sent to us with the subject line Application – Online Refund & Dispute Resolution Specialist.

We look forward to welcoming you to our team!