Job Summary

The Elite Job is seeking a dedicated and customer-focused E-Commerce Customer Care Associate to join our team. As a key member of our customer support department, you will assist online shoppers with inquiries, orders, returns, and general support to ensure an outstanding shopping experience. You will interact with customers via multiple channels, including live chat, email, and phone, providing timely and effective solutions.

This is an exciting opportunity for individuals passionate about e-commerce and customer service, looking to contribute to a dynamic and fast-growing online retail environment.

Key Responsibilities

• Provide prompt and professional assistance to customers via chat, email, and phone.

• Handle inquiries regarding products, orders, shipping, returns, and payment issues.

• Resolve customer complaints efficiently while maintaining a positive and empathetic approach.

• Guide customers through the online shopping process, including product recommendations and order tracking.

• Collaborate with other departments (e.g., warehouse, logistics, sales) to resolve customer concerns.

• Update customer records and maintain accurate documentation of interactions.

• Monitor and analyze customer feedback to improve service quality.

• Stay updated on company policies, promotions, and e-commerce trends.

Required Skills and Qualifications

• Strong communication skills (written and verbal) in English.

• Excellent problem-solving abilities and a customer-first attitude.

• Ability to multitask and work efficiently in a fast-paced environment.

• Proficiency in using CRM systems, e-commerce platforms, and customer support tools.

• High attention to detail and accuracy.

• Strong organizational and time-management skills.

• Ability to remain calm and professional in challenging situations.

Experience

• 1+ years of customer service experience (preferably in e-commerce, retail, or online shopping support).

• Experience with online marketplaces (Amazon, Shopify, etc.) is a plus.

• Prior experience in handling live chat and email support is preferred.

Working Hours

• Flexible shifts, including evenings, weekends, and holidays, as required.

• Remote work options available.

Knowledge, Skills, and Abilities

• Familiarity with e-commerce platforms and online payment systems.

• Ability to learn and adapt quickly to new software and tools.

• A proactive approach to problem-solving.

• Strong teamwork and collaboration skills.

Benefits

• Competitive salary based on experience.

• Performance-based bonuses and incentives.

• Remote work flexibility.

• Paid time off, holidays, and sick leave.

• Career growth opportunities within the company.

• Ongoing training and skill development programs.

Why Join The Elite Job?

At The Elite Job, we are committed to providing exceptional customer experiences and fostering a positive, team-oriented work environment. We value innovation, continuous learning, and employee satisfaction. If you are passionate about helping customers and want to be part of a growing e-commerce business, this is the perfect opportunity for you!

How to Apply

If you are excited about this role and meet the qualifications, we would love to hear from you!

Submit your resume and a short cover letter outlining your relevant experience to us.

We look forward to welcoming you to The Elite Job team!