Job Summary

The Elite Job is seeking a dedicated Online Customer Support Assistant to join our growing team in the hotel and tourism industry. In this role, you will be responsible for providing top-tier customer service to travelers, hotel guests, and clients via online channels such as email, live chat, and social media. You will assist customers with inquiries, bookings, and issue resolution, ensuring a seamless and positive experience. If you have excellent communication skills, a passion for hospitality, and the ability to handle multiple tasks in a fast-paced environment, we encourage you to apply.

Key Responsibilities

• Respond to customer inquiries promptly via chat, email, and social media.

• Assist clients with hotel reservations, cancellations, and modifications.

• Provide detailed information about hotel services, amenities, and tourism packages.

• Handle customer complaints and escalate complex issues when necessary.

• Ensure a high level of customer satisfaction through professional and friendly communication.

• Work closely with internal teams to coordinate guest requests and solve issues.

• Maintain accurate customer records and transaction details in the system.

• Stay updated on company policies, promotions, and industry trends.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving and conflict-resolution abilities.

• Ability to multitask and manage multiple inquiries efficiently.

• Tech-savvy with experience using CRM tools, chat platforms, and email systems.

• Attention to detail and ability to work with minimal supervision.

• Customer-oriented mindset with a positive and empathetic attitude.

• Ability to handle a high volume of customer interactions professionally.

Experience

• 1+ year of experience in customer support, preferably in the hotel, tourism, or hospitality industry.

• Experience with online customer service platforms is a plus.

• Prior experience handling bookings, reservations, or travel arrangements is preferred.

Working Hours

• Full-time and part-time shifts available.

• Flexible working hours, including weekends and holidays, as per business needs.

• Remote work opportunities may be available.

Knowledge, Skills, and Abilities

• Understanding of hotel booking systems and tourism-related services.

• Familiarity with travel and hospitality industry trends.

• Strong time management and organizational skills.

• Ability to remain calm under pressure and handle difficult customer interactions.

• Multilingual skills (optional but a plus).

Benefits

• Competitive salary with performance-based incentives.

• Flexible working arrangements, including remote work options.

• Career growth opportunities within the company.

• Employee discounts on travel and hotel services.

• Paid training and professional development programs.

• Supportive and dynamic team environment.

Why Join Us?

At The Elite Job, we are committed to providing outstanding customer experiences in the hotel and tourism sector. We offer a fast-paced, engaging work environment where your skills and passion for hospitality can thrive. Join our team and be part of a company that values innovation, teamwork, and exceptional service.

How to Apply

If you are interested in this opportunity, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role. Send your application to us with the subject line: Application for Online Customer Support Assistant.

We look forward to welcoming you to The Elite Job team!