Job Summary

Houston Skilled Consultancy is seeking a dedicated and detail-oriented Insurance Claims Customer Support Representative to join our remote team. In this role, you will be the first point of contact for policyholders, guiding them through the claims process with professionalism and empathy. You will handle inquiries, process claims efficiently, and ensure a seamless customer experience. If you have excellent communication skills and a passion for customer service, we want to hear from you!

Key Responsibilities

• Handle incoming customer inquiries related to insurance claims via phone, email, and chat.

• Assist policyholders with filing claims and provide step-by-step guidance throughout the process.

• Review claim documents for accuracy and completeness, ensuring compliance with company policies.

• Coordinate with internal departments and external adjusters to expedite claims processing.

• Provide timely updates to customers regarding claim status and resolution timelines.

• Maintain accurate and detailed records of all customer interactions in the system.

• Identify opportunities to improve the customer experience and escalate issues as needed.

• Stay updated on industry regulations and company policies related to claims handling.

Required Skills and Qualifications

• Strong verbal and written communication skills in English.

• Ability to handle difficult conversations with professionalism and empathy.

• Excellent problem-solving skills and attention to detail.

• Proficiency in using CRM systems, email, and customer support tools.

• Strong organizational skills with the ability to multitask in a fast-paced environment.

• Self-motivated with the ability to work independently and remotely.

Experience

• Required: Minimum of 1-2 years of experience in customer service, preferably in insurance or claims processing.

• Preferred: Experience in handling insurance claims or working in a call center environment.

Working Hours

• Flexible working hours based on business needs.

• Availability to work in different shifts, including weekends and holidays if required.

Knowledge, Skills, and Abilities

• Familiarity with insurance terminology and claims processing procedures is a plus.

• Strong ability to navigate multiple systems while assisting customers.

• Ability to remain calm and professional under pressure.

• A commitment to delivering high-quality customer service.

Benefits

• Competitive salary and performance-based incentives.

• Fully remote work opportunity with flexible scheduling.

• Health, dental, and vision insurance options.

• Paid time off and holiday benefits.

• Professional development and training opportunities.

• Supportive and inclusive company culture.

Why Join Us?

At Houston Skilled Consultancy, we believe in empowering our employees with the tools and training they need to succeed. We foster a collaborative work environment where your contributions are valued and your career growth is encouraged. Join us and be a part of a company that prioritizes excellence, customer satisfaction, and employee well-being.

How to Apply

If you are interested in this position, please submit your updated resume and a brief cover letter outlining your experience and suitability for the role. Apply online through our company website or email your application to us with the subject line Insurance Claims Customer Support – Remote Position.

We look forward to hearing from you!