Job Summary

Houston Skilled Consultancy is seeking a detail-oriented Virtual Credit Card Dispute Agent to join our remote team. In this role, you will be responsible for investigating and resolving credit card disputes, ensuring compliance with financial regulations, and delivering top-tier customer service. You will work closely with banks, merchants, and customers to analyze claims, collect necessary documentation, and reach fair resolutions. If you have strong analytical skills, excellent communication abilities, and a passion for problem-solving, this is a fantastic opportunity to grow in the financial services industry.

Key Responsibilities

• Review and process credit card dispute claims in accordance with banking regulations and company policies.

• Gather and analyze relevant transaction details, chargeback documents, and merchant responses.

• Communicate effectively with customers, merchants, and financial institutions to resolve disputes in a timely manner.

• Ensure all dispute cases comply with industry regulations (e.g., Visa, Mastercard, and other network guidelines).

• Maintain accurate records and documentation of dispute resolutions.

• Identify potential fraud patterns and escalate suspicious activities to the appropriate departments.

• Provide excellent customer service while handling sensitive financial information.

• Stay updated on industry trends, dispute management processes, and regulatory changes.

Required Skills and Qualifications

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills.

• High attention to detail and accuracy in handling financial data.

• Ability to work independently and meet deadlines in a remote setting.

• Strong customer service skills with a professional and empathetic approach.

• Proficiency in using dispute management tools and financial software.

• Knowledge of credit card processing, chargeback procedures, and fraud prevention techniques.

Experience

• 1-3 years of experience in credit card dispute resolution, fraud investigation, or a related financial services role.

• Previous experience working in banking, fintech, or payment processing is preferred.

Working Hours

• Full-time remote position.

• Flexible working hours, but must be available to meet deadlines and respond to urgent dispute cases.

• Some weekend or evening availability may be required depending on workload and client needs.

Knowledge, Skills, and Abilities

• Familiarity with banking regulations such as Regulation E and chargeback processes for Visa, Mastercard, and other card networks.

• Ability to navigate and use dispute management platforms efficiently.

• Strong research and investigative skills to identify fraudulent transactions.

• Organizational skills to manage multiple cases simultaneously.

• Ability to work in a fast-paced environment with minimal supervision.

Benefits

• Competitive salary based on experience.

• Fully remote work opportunity.

• Flexible work hours.

• Professional development and training opportunities.

• Health and wellness benefits (if applicable).

• Career growth potential within a reputable consultancy firm.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we pride ourselves on fostering a dynamic and collaborative work environment. We empower our employees with the tools and resources needed to succeed in the financial services industry. Our team values innovation, integrity, and excellence in customer service. Join us to be part of a company that invests in your growth and provides opportunities to build a rewarding career.

How to Apply

If you are ready to take the next step in your career, we would love to hear from you! Please submit your updated resume and a cover letter detailing your experience and why you are the right fit for this role.

Apply today and become part of our professional and dedicated team!