Job Summary

Houston Skilled Consultancy is seeking a dedicated and customer-focused Financial Customer Service Agent to join our growing team. In this role, you will provide top-tier financial support to clients by assisting with inquiries, resolving issues, and ensuring customer satisfaction. This is a fully remote position, offering flexibility and an opportunity to develop your career in the financial services sector.

Key Responsibilities

• Handle inbound and outbound customer inquiries related to financial products and services.

• Assist clients with account management, billing inquiries, and transaction processing.

• Provide accurate and clear financial guidance while maintaining compliance with company policies.

• Troubleshoot customer issues and resolve complaints efficiently.

• Maintain detailed records of customer interactions using CRM tools.

• Educate customers about available financial solutions and upsell services when appropriate.

• Collaborate with internal teams to ensure seamless customer support.

• Adhere to company procedures and regulatory guidelines while delivering high-quality service.

Required Skills and Qualifications

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and analytical thinking.

• Ability to manage customer concerns with professionalism and empathy.

• Basic knowledge of financial principles and customer service best practices.

• Comfortable working in a fast-paced, remote environment.

• Proficiency in Microsoft Office and CRM systems.

Experience

• Previous experience in customer service, financial services, or call center support is preferred.

• Experience handling financial accounts or transactions is a plus.

• Background in banking, fintech, or related industries is advantageous.

Working Hours

• Flexible work-from-home schedule.

• May require availability during weekends or evenings based on customer demand.

• Full-time and part-time positions available.

Knowledge, Skills, and Abilities

• Strong attention to detail and accuracy.

• Ability to multitask and manage multiple customer interactions efficiently.

• Strong interpersonal skills and a customer-first mindset.

• Capability to learn and adapt to new financial products and technologies.

• Ability to work independently and as part of a remote team.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility, ensuring a better work-life balance.

• Opportunities for career growth and professional development.

• Paid training and continuous learning support.

• Employee assistance programs and wellness initiatives.

• Access to company discounts on financial services and products.

Why Join Houston Skilled Consultancy?

• Be part of a dynamic and supportive team that values professional growth.

• Work remotely with flexible hours and no daily commute.

• Gain hands-on experience in the financial industry.

• Enjoy a collaborative and innovative work environment.

• Access career development resources to enhance your skills and advance your career.

How to Apply

If you are passionate about providing excellent financial customer service and are looking for a rewarding remote opportunity, we would love to hear from you!

To apply:

1. Submit your resume and a brief cover letter outlining your relevant experience.

2. Complete our online assessment (if applicable).

3. Attend a virtual interview with our recruitment team.

Apply today and start your journey with Houston Skilled Consultancy!