Job Summary

Houston Skilled Consultancy is seeking a dedicated Remote Banking Customer Support Representative to provide top-tier customer service for our financial clients. In this role, you will assist customers with banking inquiries, troubleshoot account issues, and ensure a seamless customer experience. You will work remotely, utilizing your problem-solving skills and financial knowledge to deliver exceptional service.

If you have a passion for customer satisfaction, experience in the banking sector, and the ability to handle inquiries with professionalism, this is the perfect opportunity for you!

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat, ensuring prompt and accurate assistance.

• Assist customers with online banking, account access, transaction disputes, and general banking inquiries.

• Provide guidance on banking products and services, including loans, credit cards, and savings accounts.

• Resolve customer complaints efficiently while maintaining a professional and courteous manner.

• Work closely with internal departments to escalate and resolve complex banking issues.

• Maintain up-to-date knowledge of banking regulations and company policies.

• Accurately document customer interactions and maintain records in the CRM system.

• Identify opportunities for upselling or recommending relevant banking products to customers.

Required Skills and Qualifications

• Strong communication skills, both verbal and written.

• Excellent problem-solving and critical-thinking abilities.

• Ability to handle customer inquiries with patience, empathy, and professionalism.

• Knowledge of banking procedures, products, and financial regulations.

• Tech-savvy with the ability to navigate multiple systems and online banking platforms.

• Detail-oriented with strong organizational skills.

• Ability to work independently in a remote environment.

Experience

• Required: 1-3 years of experience in customer service, preferably in banking or financial services.

• Preferred: Experience in remote customer support, call centers, or fintech companies.

Working Hours

• Full-time position with flexible shifts, including evenings, weekends, and holidays based on business needs.

• Must be available to work in different time zones, as required.

Knowledge, Skills, and Abilities

• Familiarity with banking systems, security protocols, and online banking platforms.

• Ability to multitask and manage high call/chat volumes efficiently.

• Strong conflict resolution skills and a customer-centric mindset.

• Adaptability to fast-changing banking regulations and policies.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Paid time off, including vacation and sick leave.

• Remote work flexibility with company-provided equipment.

• Ongoing training and professional development opportunities.

• Employee assistance programs and wellness benefits.

Why Join Us?

At Houston Skilled Consultancy, we pride ourselves on delivering outstanding customer experiences. We foster a supportive and inclusive work culture where employees can grow professionally while maintaining a work-life balance. By joining our team, you will have the opportunity to work with a dynamic group of professionals in the banking sector while enjoying the flexibility of remote work.

How to Apply

If you are ready to take the next step in your customer service career, we encourage you to apply! Please submit your resume and a brief cover letter highlighting your relevant experience to us.

We look forward to welcoming you to our team!