Job Summary

Chewy is seeking a detail-oriented and customer-focused Remote Order Processing Specialist to join our dynamic Customer Service team. As a key player in our e-commerce operations, you will be responsible for managing and processing customer orders with precision and efficiency. This role is crucial to ensuring that Chewys valued customers receive a seamless ordering experience from start to finish. If you are passionate about customer service, thrive in a fast-paced environment, and are committed to excellence, this is the perfect opportunity to join one of the leading pet e-commerce companies.

Key Responsibilities

• Process and manage incoming customer orders accurately and efficiently.
• Communicate effectively with customers regarding order details, processing status, and any potential issues or delays.
• Collaborate with internal departments including Inventory, Logistics, and Customer Care to ensure timely order fulfillment.
• Resolve customer concerns related to order discrepancies, payment issues, and product availability with a customer-first approach.
• Monitor order management systems for any errors, flags, or unusual patterns and address them promptly.
• Maintain accurate records of customer transactions and interactions within the CRM system.
• Identify opportunities to improve processes and contribute to initiatives that enhance customer satisfaction.

Required Skills and Qualifications

• High school diploma or equivalent; an Associates or Bachelors degree is a plus.
• Strong attention to detail and commitment to accuracy.
• Excellent verbal and written communication skills.
• Proficiency in data entry and order management systems.
• Ability to multitask and manage competing priorities in a fast-paced remote environment.
• Strong problem-solving skills and the ability to work independently.
• Customer-centric mindset with a positive and professional attitude.

Experience

• Minimum of 1-2 years of experience in order processing, customer service, or a related role.
• Experience working in an e-commerce or logistics environment is preferred.
• Familiarity with CRM platforms and order management tools is a plus.

Working Hours

• Full-time remote position.
• Flexibility to work shifts, including evenings, weekends, and holidays as needed to meet business demands.
• Standard schedule will be communicated during the hiring process.

Knowledge, Skills, and Abilities

• Deep understanding of order fulfillment processes and customer service principles.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
• Ability to handle sensitive customer information with discretion.
• Strong organizational and time management abilities.
• Capable of working independently as well as collaboratively within a team environment.
• Adaptable to change and resilient in a high-volume service setting.

Benefits

• Competitive compensation package.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off (PTO) and holiday pay.
• Employee discount on Chewy products.
• Career development and advancement opportunities.
• Wellness programs and resources.
• A supportive and inclusive remote work culture.

Why Join Chewy

At Chewy, we are more than just a pet e-commerce company — we are pet lovers and passionate problem-solvers committed to providing the best customer experience in the industry. Joining Chewy means being part of a mission-driven organization where innovation, collaboration, and customer obsession are at the heart of everything we do. As we continue to grow, we offer endless opportunities to learn, thrive, and make an impact. If you want to be part of a caring and energetic team that is reshaping the pet industry, Chewy is the place for you.

How to Apply

Ready to help Chewy deliver happiness to pet parents everywhere? Submit your application today by visiting our careers page. Please include your resume and a brief cover letter explaining why you are the perfect fit for this role.