Job Summary

Chewy, one of the largest and most trusted online destinations for pet parents and partners, is seeking passionate and dedicated Work From Home Customer Care Associates to join our team. As the face of Chewy, you will play a pivotal role in providing exceptional customer service, solving problems, and creating lasting impressions for pet lovers across the country. This role is perfect for individuals who thrive in a fast-paced, customer-centric environment and have a love for pets and people alike.

Key Responsibilities

• Respond to customer inquiries via phone, chat, and email in a professional and timely manner.
• Resolve customer issues related to orders, products, shipping, billing, and general account support.
• Deliver personalized service by actively listening to customers and offering tailored solutions.
• Educate customers about Chewys products, services, and promotions to enhance customer satisfaction and loyalty.
• Collaborate with internal teams and departments to ensure quick and effective problem resolution.
• Document customer interactions and maintain accurate records within Chewys systems.
• Consistently meet or exceed individual and team performance metrics, including customer satisfaction scores, response times, and resolution rates.

Required Skills and Qualifications

• High School Diploma or GED equivalent.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport quickly.
• Ability to multitask, prioritize, and manage time effectively in a remote environment.
• Proficiency in basic computer operations, including navigating web applications and using customer service tools.
• A dedicated, quiet, and distraction-free home workspace with reliable internet connectivity.

Experience

• 1-2 years of customer service or call center experience, preferably in a remote or e-commerce environment.
• Experience handling high-volume customer interactions and resolving issues efficiently.
• Prior experience in pet care, pet products, or e-commerce is a plus but not required.

Working Hours

• Full-time positions available with flexible schedules, including evenings, weekends, and holidays.
• Must be available to work in assigned shifts based on business needs.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and best practices.
• Familiarity with CRM software and customer support platforms is advantageous.
• Strong problem-solving and decision-making abilities.
• Ability to adapt to changing processes, policies, and technologies.
• Passion for pets and a commitment to delivering outstanding service to fellow pet lovers.

Benefits

• Competitive pay with performance incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off (PTO) and paid holidays.
• Employee discounts on Chewy products.
• Opportunities for career advancement and professional development.
• Work-from-home flexibility and equipment provided by Chewy.

Why Join Chewy?

At Chewy, we believe that pets are family. Our mission is to deliver happiness and create the best customer experience in the pet industry. By joining our team, you will be part of a fast-growing company that values innovation, customer obsession, and community. We offer a supportive, pet-friendly culture where your work makes a direct impact on millions of pet parents and their furry companions. If you are driven by empathy, excellence, and the desire to make pet lives better, Chewy is the place for you!

How to Apply

Ready to start your journey with Chewy? Apply now by visiting our careers page and search for Work From Home Customer Care Associate. Complete the online application and submit your resume. A member of our Talent Acquisition team will reach out if your qualifications match the role.