Job Summary

Chewy, one of the fastest-growing e-commerce companies in the pet industry, is seeking highly motivated and customer-focused individuals to join our Customer Service team as a Work From Home Customer Service Representative. In this role, you will be the voice of Chewy, providing world-class customer support while assisting pet parents with their orders, concerns, and questions. Your mission is to create positive, memorable experiences and ensure customer satisfaction, all while working remotely from the comfort of your home.

Key Responsibilities

• Handle inbound customer interactions via phone, chat, and email in a timely and professional manner.
• Resolve customer issues efficiently, including order concerns, returns, shipping inquiries, and product recommendations.
• Exhibit empathy, patience, and problem-solving skills to build trust and loyalty with customers.
• Maintain a high level of product knowledge to confidently assist customers with Chewys range of products and services.
• Follow internal processes and policies to ensure accurate documentation of customer interactions.
• Collaborate with internal teams to ensure complex issues are resolved swiftly.
• Meet or exceed key performance indicators (KPIs) such as customer satisfaction scores, response time, and resolution rates.
• Participate in ongoing training and development to enhance customer service skills.

Required Skills and Qualifications

• High school diploma or GED equivalent required.
• Strong verbal and written communication skills.
• Proficiency in using computers, web-based applications, and CRM systems.
• Ability to multitask in a fast-paced, remote work environment.
• A quiet, distraction-free workspace with reliable internet connection.

Experience

• Previous customer service experience (retail, e-commerce, call center, or similar) preferred.
• Experience working in a remote environment is a plus but not mandatory.
• Demonstrated ability to handle customer inquiries with professionalism and patience.

Working Hours

• Full-time positions with flexible schedules, including evenings, weekends, and holidays.
• Shifts are available across various time zones to support our customers nationwide.

Knowledge, Skills, and Abilities

• Strong problem-solving and critical-thinking abilities.
• A customer-first mindset with a passion for providing exceptional service.
• Ability to adapt to changing business needs and technologies.
• High level of attention to detail and accuracy.
• Positive attitude and ability to work both independently and as part of a team.

Benefits

• Competitive hourly pay with performance-based incentives.
• Comprehensive medical, dental, and vision insurance.
• Paid time off (PTO) and holiday pay.
• 401(k) plan with company match.
• Employee discounts on Chewy products.
• Opportunities for career growth and advancement within Chewy.
• Paid training and ongoing support to help you succeed in your role.

Why Join Chewy?

At Chewy, we are more than just an e-commerce company—we are passionate about delivering happiness to pet parents and their furry family members. By joining our team, you will become part of a mission-driven organization that values empathy, innovation, and collaboration. We offer a dynamic and supportive environment where you can grow your career, work remotely, and make a meaningful impact every day.

How to Apply

Ready to bring your customer service skills to a company that truly cares? Click the Apply Now button and submit your resume online. Our recruitment team will review your application and reach out if your experience matches our needs.