Job Summary

Cigna, a global leader in health services, is seeking a dedicated and compassionate Virtual Patient Assistance Coordinator to join our remote team. In this role, you will serve as the vital link between patients and the services they need by providing high-quality support to ensure optimal healthcare experiences. You will coordinate patient assistance programs, resolve inquiries, and assist in navigating complex healthcare solutions, all while delivering a customer-first approach.

Key Responsibilities

• Serve as the primary point of contact for patients requiring assistance with healthcare services, prescription programs, and insurance benefits.
• Guide patients through enrollment in various assistance programs to ensure access to necessary medications and treatments.
• Liaise with healthcare providers, pharmacies, and internal departments to streamline patient care and resolve issues.
• Document all patient interactions accurately in compliance with company policies and regulatory requirements.
• Educate patients on insurance eligibility, copayment options, and program requirements.
• Follow up on patient cases to ensure timely resolution and service satisfaction.
• Handle sensitive patient information confidentially, adhering to HIPAA regulations.
• Contribute to continuous improvement efforts by identifying process gaps and suggesting enhancements.

Required Skills and Qualifications

• High school diploma or GED required; associate or bachelors degree in healthcare, business administration, or a related field is preferred.
• Exceptional interpersonal and communication skills, both verbal and written.
• Strong organizational abilities with keen attention to detail.
• Ability to work independently in a fast-paced, remote environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM or healthcare management software.
• Solid understanding of healthcare terminology and insurance concepts.

Experience

• Minimum of 1-3 years of customer service or patient support experience, preferably in healthcare, insurance, or pharmaceutical sectors.
• Prior experience working in a remote or call center environment is highly desirable.
• Experience handling confidential information with professionalism and integrity.

Working Hours

• Full-time, 40 hours per week.
• Standard business hours (Monday to Friday).
• Occasional overtime may be required depending on business needs.

Knowledge, Skills, and Abilities

• Deep understanding of patient assistance programs and healthcare processes.
• Ability to empathize with patients and resolve concerns effectively.
• Strong problem-solving skills and sound judgment.
• Capable of multitasking and managing a high volume of patient interactions.
• Adaptability to work within changing procedures and priorities.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Generous paid time off and paid holidays.
• Employee wellness and assistance programs.
• Remote work flexibility with all necessary equipment provided.
• Career development and continuing education opportunities.

Why Join Cigna

At Cigna, we are passionate about improving the health and well-being of those we serve. As a key member of our virtual patient assistance team, you will be empowered to make a direct impact on patients lives every day. You will be part of a collaborative, inclusive, and innovative culture where your voice is heard, your contributions are valued, and your career can thrive.

How to Apply

Interested candidates should submit their resume and a brief cover letter through the Cigna Careers Portal or click on the Apply Now button associated with this position. Qualified applicants will be contacted for the next steps in our hiring process.