Job Summary:

Houston Skilled Consultancy is seeking a highly organized and detail-oriented Remote Order Processing Executive to join our dynamic E-commerce Support team. As an essential part of our operations, you will manage end-to-end order processing for our online clients, ensuring seamless execution and outstanding customer satisfaction. This role is perfect for individuals with a passion for e-commerce, a knack for logistics, and the ability to thrive in a fast-paced remote work environment.

Key Responsibilities:

• Manage and process customer orders received through various e-commerce platforms with accuracy and efficiency.
• Liaise with vendors, warehouses, and logistics teams to ensure timely order fulfillment and delivery.
• Address customer queries related to order status, shipping, returns, and refunds via email or chat support.
• Update and maintain accurate records of transactions, order tracking, and inventory systems.
• Investigate and resolve order discrepancies or delivery issues promptly and professionally.
• Collaborate with the customer service and sales teams to streamline processes and enhance the overall customer experience.
• Generate regular reports on order trends, fulfillment rates, and operational bottlenecks.
• Adhere to company policies and maintain data confidentiality in all order processing activities.

Required Skills and Qualifications:

• Bachelors degree in Business Administration, Supply Chain Management, or a related field (or equivalent experience).
• Strong understanding of e-commerce platforms (e.g., Shopify, Amazon, Magento, WooCommerce).
• Proficient in using Microsoft Office Suite (Excel, Word) and order management systems.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision in a remote setting.

Experience:

• Minimum of 2 years of experience in order processing, e-commerce operations, or customer support.
• Experience working with cross-functional teams (logistics, sales, and customer service) is highly desirable.
• Familiarity with international shipping processes and customs documentation is a plus.

Working Hours:

• Full-time position.
• Monday to Friday, 9:00 AM to 6:00 PM (flexible working hours based on project requirements and time zones).
• Occasional weekend availability may be required during peak seasons.

Knowledge, Skills, and Abilities:

• In-depth knowledge of order fulfillment processes and e-commerce best practices.
• Strong problem-solving skills with the ability to handle unexpected challenges efficiently.
• Ability to prioritize tasks and manage multiple orders simultaneously.
• High level of professionalism and customer service orientation.
• Adaptability to new tools and technologies used in remote collaboration.

Benefits:

• Competitive salary package with performance-based incentives.
• 100% remote work flexibility with a home office setup allowance.
• Paid time off, sick leave, and company holidays.
• Health and wellness benefits, including medical insurance.
• Continuous learning and professional development opportunities.
• A supportive and inclusive team environment.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we value innovation, dedication, and the power of teamwork. As a member of our E-commerce Support team, you will be contributing to a rapidly growing sector and making a direct impact on customer satisfaction and business success. We foster a collaborative culture where your ideas are welcomed, and your professional growth is a priority.

How to Apply:

If you are ready to take your career to the next level, please submit your updated resume and a cover letter detailing your relevant experience to us with the subject line: Remote Order Processing Executive Application. We thank all applicants for their interest, but only those selected for an interview will be contacted.