Job Summary

Houston Skilled Consultancy is seeking enthusiastic and customer-focused individuals to join our growing remote team as Customer Service Associates. In this role, you will be the first point of contact for our valued customers, providing top-tier support and assistance through phone, email, and chat. This position is ideal for candidates with excellent communication skills and a passion for helping people, with no prior technical experience required.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
• Provide accurate information about products, services, and policies.
• Handle and resolve customer complaints and issues efficiently.
• Escalate unresolved inquiries to the appropriate internal teams when necessary.
• Maintain up-to-date knowledge of company products, services, and promotions.
• Accurately document customer interactions and transactions using internal systems.
• Deliver a high level of customer satisfaction and contribute to overall team success.
• Follow company protocols and comply with industry regulations at all times.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first attitude.
• Ability to multi-task, prioritize, and manage time effectively.
• Basic computer literacy (e.g., navigating websites, using email, and typing).
• High level of professionalism, patience, and empathy.
• Self-motivated with the ability to work independently in a remote setting.

Experience

• High school diploma or equivalent required.
• Previous customer service, call center, retail, or hospitality experience is a plus but not mandatory.
• No technical background required – we provide comprehensive training.

Working Hours

• Flexible shifts available, including weekdays, weekends, and evenings.
• Full-time and part-time positions available.
• Opportunity to work from the comfort of your home.

Knowledge, Skills, and Abilities

• Knowledge of basic customer service principles and practices.
• Ability to stay calm under pressure and handle difficult situations with a positive outlook.
• Strong problem-solving abilities and attention to detail.
• Comfortable working with diverse customer profiles.
• Adaptability to changing work environments and client expectations.

Benefits

• Competitive hourly pay.
• Paid training and ongoing professional development.
• Flexible work schedule to suit your lifestyle.
• Opportunities for advancement within the company.
• Work-from-home convenience with all necessary equipment provided.
• Employee wellness programs and virtual team engagement activities.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we value our employees as much as we value our customers. We foster an inclusive and supportive remote work culture where your contributions are recognized and your career can thrive. Whether you are looking to build your customer service career or seeking a flexible job that fits your life, we are committed to helping you succeed. Join a team that believes in empowering its people and delivering excellence every day.

How to Apply

Ready to start your work-from-home journey with us?
Submit your updated resume along with a brief cover letter explaining why you would be a great fit for the role to us.

We look forward to hearing from you!