Job Summary

Houston Skilled Consultancy is seeking a dedicated and customer-focused Remote Customer Support Representative to join our dynamic team. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clients across various sectors. You will be responsible for resolving customer inquiries efficiently, ensuring client satisfaction, and maintaining Houston Skilled Consultancys high service standards, all while working from the comfort of your home.

Key Responsibilities

• Provide prompt and professional support to customers via email, chat, and phone.
• Resolve customer complaints and issues with empathy and efficiency.
• Guide customers through our services, policies, and procedures.
• Document all customer interactions accurately in our CRM system.
• Collaborate with internal teams to ensure customer concerns are addressed and resolved in a timely manner.
• Identify trends in customer feedback and escalate recurring issues to management.
• Follow company guidelines to maintain a high level of customer satisfaction and retention.
• Handle sensitive information with confidentiality and integrity.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficient in using CRM systems and other customer support software.
• Strong interpersonal skills with a focus on delivering outstanding customer service.
• Ability to work independently and remotely while staying motivated.

Experience

• Minimum of 1-2 years of experience in a customer support, help desk, or call center role (remote experience preferred).
• Experience handling a high volume of customer interactions.
• Familiarity with remote communication tools such as Slack, Zoom, or Microsoft Teams.

Working Hours

• Full-time position.
• Monday to Friday, 9 AM to 5 PM (CST) with flexibility depending on customer needs.
• Occasional weekend or evening shifts may be required based on business demands.

Knowledge, Skills, and Abilities

• Strong knowledge of customer service principles and practices.
• Adaptability to different customer personalities and situations.
• Ability to learn and retain product/service knowledge quickly.
• Tech-savvy and comfortable navigating multiple digital platforms simultaneously.
• Commitment to continuous professional development and improvement.

Benefits

• Competitive salary package.
• Work-from-home flexibility.
• Paid time off and holiday leave.
• Comprehensive health, dental, and vision insurance.
• Opportunities for career advancement and professional development.
• Employee wellness programs.
• Supportive and collaborative remote team environment.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we are passionate about delivering world-class solutions to our clients while fostering a supportive and inclusive environment for our employees. As part of our remote customer support team, you will have the opportunity to work with a diverse group of professionals and make a meaningful impact every day. We value work-life balance, innovation, and personal growth, and we are committed to helping you thrive in your career.

How to Apply

If you are passionate about customer service and ready to be part of a company that values your contributions, we would love to hear from you!
Please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role to us.

We look forward to welcoming you to our team!