Job Summary:

Airport Jobs is seeking a highly motivated and customer-focused individual to join our team as a Remote Airline Customer Relations Specialist. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to airline passengers. You will work from home, using phone, email, and chat to address concerns efficiently and professionally. If you have a passion for travel, problem-solving, and customer satisfaction, this is the perfect role for you!

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.

• Assist passengers with booking changes, cancellations, and refunds.

• Handle complaints and disputes, ensuring customer satisfaction through effective problem resolution.

• Provide accurate information on airline policies, travel restrictions, baggage allowances, and other inquiries.

• Escalate complex issues to the appropriate department while ensuring follow-up with customers.

• Document interactions and maintain accurate records of customer concerns and resolutions.

• Support customers experiencing travel disruptions, delays, and lost baggage issues.

• Work closely with airline partners to improve customer experience.

Required Skills and Qualifications:

• High school diploma or equivalent (Bachelors degree preferred).

• Previous experience in customer service, preferably in the airline, travel, or hospitality industry.

• Strong communication and problem-solving skills.

• Ability to handle high-pressure situations with patience and professionalism.

• Excellent typing and multitasking abilities.

• Proficiency in Microsoft Office and CRM software.

• High-speed internet and a quiet home office setup.

Experience:

• 1+ years of experience in customer service or a related field.

• Experience working remotely is a plus.

• Knowledge of airline ticketing systems and policies is preferred.

Working Hours:

• Full-time and part-time positions available.

• Shifts may include evenings, weekends, and holidays, depending on airline operations.

Knowledge, Skills, and Abilities:

• Strong interpersonal and active listening skills.

• Ability to work independently and as part of a remote team.

• Conflict resolution and de-escalation skills.

• Attention to detail and accuracy.

• Passion for delivering outstanding customer experiences.

Benefits:

• Competitive salary with performance-based bonuses.

• Flexible work-from-home schedule.

• Paid training and ongoing professional development.

• Travel perks and discounts.

• Health, dental, and vision insurance options (for eligible employees).

• Paid time off and holiday pay.

Why Join Us?

• Work for a company that values customer satisfaction and employee growth.

• Gain experience in the airline and travel industry from the comfort of your home.

• Enjoy the flexibility of remote work with a supportive and collaborative team.

• Be part of a fast-growing organization with exciting career advancement opportunities.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience. Apply online through our website or send your application via email to us with the subject line Remote Airline Customer Relations Specialist Application.

Join us and be part of a dynamic team that helps passengers have smooth and stress-free travel experiences!