Job Summary

We are seeking a highly motivated and customer-focused Remote Ticketing & Travel Support Agent to join our team in the dynamic airline industry. The ideal candidate will be responsible for assisting customers with flight bookings, ticket modifications, travel inquiries, and providing outstanding customer service. This role is fully remote, allowing you to work from the comfort of your home while supporting travelers worldwide.

Key Responsibilities

• Process flight bookings, cancellations, and rescheduling requests.

• Assist customers with ticket pricing, fare rules, and travel policies.

• Provide support for travel-related inquiries, including baggage policies and check-in procedures.

• Address customer complaints and resolve issues in a timely and professional manner.

• Coordinate with airline partners to ensure seamless travel experiences.

• Maintain accurate records of customer interactions and transactions.

• Stay updated on airline policies, travel restrictions, and industry trends.

• Offer travel recommendations and upsell additional services such as insurance and lounge access.

Required Skills and Qualifications

• High school diploma or equivalent; a degree in travel, tourism, or hospitality is a plus.

• Minimum of 1-2 years of experience in airline reservations, travel agencies, or customer service roles.

• Strong knowledge of GDS systems (Amadeus, Sabre, Galileo, or similar).

• Excellent communication and interpersonal skills.

• Strong problem-solving skills and the ability to handle stressful situations.

• Tech-savvy with proficiency in CRM software, email, and live chat tools.

• Ability to work independently and in a fast-paced remote environment.

• Multilingual skills are an advantage.

Experience

• 1-2 years of experience in airline ticketing, customer service, or travel support roles.

• Familiarity with airline ticketing platforms and travel regulations.

Working Hours

• Flexible shifts, including evenings, weekends, and holidays, depending on airline schedules.

• Full-time and part-time positions available.

• Must have a stable internet connection and a quiet workspace at home.

Knowledge, Skills, and Abilities

• Comprehensive understanding of airline ticketing policies and procedures.

• Strong attention to detail and accuracy in processing bookings.

• Customer service mindset with a focus on satisfaction and retention.

• Adaptability to changes in airline industry regulations and travel policies.

• Ability to work under pressure and handle high call volumes effectively.

Benefits

• Competitive salary with performance-based incentives.

• Remote work flexibility.

• Health insurance and travel discounts (depending on employment status).

• Career growth opportunities within the airline and travel industry.

• Paid training and ongoing professional development.

• Supportive team environment with virtual engagement activities.

Why Join Us?

• Work remotely while helping travelers navigate their journeys.

• Join a growing industry with endless opportunities for career advancement.

• Be part of a global team dedicated to excellent customer service.

• Enjoy flexible working hours and a balanced work-life environment.

How to Apply

Interested candidates can apply by sending their resume and cover letter to us with the subject line: Application for Remote Ticketing & Travel Support Agent.

Apply today and become a key part of the airline industry from anywhere in the world!