Job Summary

Houston Skilled Consultancy is seeking highly motivated and customer-focused individuals to join our team as Flight Booking & Reservations Agents. This is a remote position that allows you to work from the comfort of your home while assisting customers with flight reservations, ticket modifications, and travel-related inquiries. The ideal candidate will have excellent communication skills, a keen attention to detail, and the ability to provide top-tier customer service in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from customers regarding flight bookings, ticket changes, cancellations, and other travel-related services.
• Assist customers in finding the best available flight options based on their preferences and budget.
• Process flight reservations, issue tickets, and manage booking modifications as per airline policies.
• Provide accurate information regarding baggage policies, fare rules, and travel restrictions.
• Resolve customer complaints and issues efficiently, ensuring high levels of customer satisfaction.
• Maintain up-to-date knowledge of airline regulations, promotions, and industry trends.
• Upsell and cross-sell travel-related services such as seat upgrades, extra baggage, and travel insurance.
• Ensure all customer interactions are documented accurately in the system.
• Collaborate with team members and supervisors to improve customer service processes and efficiency.

Required Skills and Qualifications

• High school diploma or equivalent; a degree in travel, hospitality, or a related field is a plus.
• Previous experience in airline reservations, travel agencies, or customer service is preferred.
• Proficiency in using Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo is a plus.
• Strong communication skills in English (both verbal and written); additional languages are an advantage.
• Excellent problem-solving skills and ability to work under pressure.
• Ability to handle high call volumes and multitask efficiently.
• Strong attention to detail and accuracy in data entry.
• A customer-centric approach with a positive and professional attitude.
• Comfortable working remotely with reliable internet access and a quiet workspace.

Experience

• Minimum of 1-2 years of experience in a similar role in travel, customer service, or reservations.
• Experience with online booking platforms and airline ticketing systems is highly desirable.

Working Hours

• Flexible shifts available, including weekends and holidays, based on business needs.
• Full-time and part-time positions are available.
• Work-from-home setup with the requirement to maintain a professional and distraction-free environment.

Knowledge, Skills, and Abilities

• Strong understanding of airline ticketing, fare structures, and booking processes.
• Knowledge of international and domestic flight routes, airline alliances, and fare rules.
• Ability to work independently while meeting performance metrics.
• Strong organizational and time-management skills.
• Adaptability to changing airline policies and customer service expectations.

Benefits

• Competitive salary with performance-based incentives.
• Work-from-home flexibility.
• Training and development opportunities.
• Paid time off and holiday pay.
• Employee discounts on travel bookings.
• Career growth opportunities within the company.

Why Join Us?

• Be part of a dynamic and growing team in the travel industry.
• Enjoy the convenience of working from home while building your career.
• Gain access to exclusive airline industry knowledge and training.
• Work with a reputable company that values employee satisfaction and growth.

How to Apply

Interested candidates should submit their resume and a cover letter highlighting their relevant experience to us. Please include Flight Booking & Reservations Agent – Work From Home in the subject line of your email.

We look forward to welcoming you to our team!