Job Summary

Houston Skilled Consultancy is seeking a dynamic and results-driven Virtual Airline Sales Associate to join our team. In this role, you will be responsible for selling airline tickets and travel packages to customers through online platforms, phone calls, and email communications. You will assist clients in finding the best travel options, ensuring excellent customer service while maximizing sales opportunities. This position is ideal for individuals with a passion for the travel industry, strong sales skills, and the ability to work in a remote environment.

Key Responsibilities

• Promote and sell airline tickets, vacation packages, and additional travel services to customers.
• Assist clients in booking flights, making changes, and handling cancellations or rebookings.
• Provide detailed information on flight schedules, pricing, and travel policies.
• Maintain strong relationships with airline partners and travel service providers.
• Respond to customer inquiries via phone, email, and live chat promptly and professionally.
• Identify and analyze customer travel needs to offer tailored solutions.
• Meet and exceed sales targets and performance goals.
• Stay updated with airline promotions, seasonal offers, and travel industry trends.
• Handle customer complaints and provide effective resolutions to ensure satisfaction.
• Maintain accurate records of bookings, transactions, and client interactions.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree in business, hospitality, or a related field is a plus).
• Prior experience in airline ticket sales, travel agency, or hospitality industry preferred.
• Strong sales and negotiation skills with a proven track record of meeting targets.
• Excellent verbal and written communication skills in English.
• Proficiency in using reservation systems (e.g., GDS such as Amadeus, Sabre, or Galileo is a plus).
• Ability to multitask and work efficiently in a fast-paced, virtual environment.
• Strong problem-solving skills and attention to detail.
• Customer-centric mindset with a focus on providing high-quality service.
• Proficiency in Microsoft Office Suite and CRM software.

Experience

• Minimum 1-2 years of experience in airline ticketing, travel sales, or a related role.
• Experience working in a remote or virtual environment is a plus.
• Familiarity with international and domestic travel regulations is an advantage.

Working Hours

• Flexible working hours, depending on business needs.
• May require evening, weekend, and holiday shifts to accommodate global customers.

Knowledge, Skills, and Abilities

• In-depth knowledge of airline ticketing processes and booking systems.
• Ability to upsell and cross-sell travel packages.
• Strong organizational and time-management skills.
• Ability to work independently while being a proactive team player.
• High adaptability to industry changes and customer needs.

Benefits

• Competitive base salary with performance-based incentives and commission.
• Flexible working hours with a fully remote work environment.
• Career growth opportunities within the company.
• Employee discounts on travel packages.
• Paid training and continuous professional development.
• Supportive team culture with virtual networking opportunities.

Why Join Us?

• Work from Anywhere: Enjoy the flexibility of a fully remote position.
• Unlimited Earning Potential: Attractive commission-based structure.
• Passion for Travel: Be part of a growing industry with exciting career prospects.
• Ongoing Learning & Support: Training programs to help you succeed in your role.

How to Apply

If you are enthusiastic about sales, love the travel industry, and have excellent customer service skills, we would love to hear from you!

To apply, please send your resume and a cover letter detailing your experience and why you are a perfect fit for this role to us.