Job Summary

Houston Skilled Consultancy is seeking a detail-oriented and customer-focused Remote Airport Services Coordinator - Customer Assistance to provide seamless travel support to passengers. This role involves assisting customers with reservations, flight changes, baggage inquiries, and other travel-related services. The ideal candidate will have excellent communication skills and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Provide remote customer support to airline passengers, assisting with reservations, itinerary changes, and travel concerns.

• Address passenger inquiries regarding baggage, check-in procedures, and airport navigation.

• Assist customers with special requests such as wheelchair assistance, unaccompanied minors, or language support.

• Coordinate with airport personnel and airline representatives to resolve passenger issues.

• Ensure compliance with airline policies and travel regulations.

• Maintain accurate records of customer interactions and escalate unresolved issues as necessary.

• Deliver excellent customer service through phone, email, and chat support channels.

• Provide proactive solutions to enhance the passenger experience.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree preferred).

• Proven experience in customer service, preferably in the airline or travel industry.

• Strong verbal and written communication skills.

• Ability to handle stressful situations and resolve conflicts effectively.

• Proficiency in computer systems and CRM software.

• Knowledge of airline policies, procedures, and travel documentation.

• Ability to multitask and work in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

• Fluency in multiple languages is a plus.

Experience

• Minimum 2 years of customer service experience, preferably in travel, airline, or hospitality industries.

• Experience in a remote or call center environment is advantageous.

Working Hours

• Flexible shifts, including evenings, weekends, and holidays, as per operational needs.

• Full-time and part-time opportunities available.

Knowledge, Skills, and Abilities

• Familiarity with Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo is preferred.

• Strong organizational and time-management skills.

• High level of professionalism and customer-oriented approach.

• Ability to work independently and as part of a team.

Benefits

• Competitive salary and performance-based incentives.

• Remote work flexibility.

• Health and wellness benefits.

• Career growth opportunities in the travel and airline industry.

• Ongoing training and professional development programs.

Why Join Us?

At Houston Skilled Consultancy, we are committed to delivering top-notch customer service and ensuring seamless travel experiences. We provide a dynamic and supportive work environment where your skills and dedication are valued. If you thrive in a fast-paced industry and enjoy assisting travelers worldwide, this is the perfect opportunity for you!

How to Apply

Interested candidates should submit their resume and a cover letter outlining their relevant experience and skills to us. We look forward to welcoming you to our team!