Job Summary

Houston Skilled Consultancy is seeking highly motivated and customer-oriented individuals to join our team as Airline Call Center Representatives. In this role, you will be responsible for providing top-tier customer support to airline passengers, handling flight inquiries, reservations, cancellations, and troubleshooting travel-related concerns. This is a fully remote position, allowing you to work from the comfort of your home while delivering exceptional service to travelers worldwide.

Key Responsibilities

• Answer incoming calls, emails, and chat messages related to airline services, reservations, and flight changes.
• Assist customers with booking, rebooking, cancellations, and refund inquiries.
• Provide up-to-date flight information, including schedules, delays, and policies.
• Handle customer complaints and escalate complex issues to the appropriate department.
• Ensure compliance with airline policies and federal travel regulations.
• Offer recommendations for travel upgrades, baggage policies, and loyalty programs.
• Process payment transactions securely and accurately.
• Maintain detailed records of customer interactions and transactions using airline CRM systems.
• Meet performance metrics related to customer satisfaction, response time, and resolution efficiency.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to handle high call volumes in a fast-paced environment.
• Proficiency in using computer systems, CRM software, and airline booking platforms.
• Strong organizational skills and attention to detail.
• Ability to work independently with minimal supervision.
• Multilingual abilities (especially Spanish, French, or Mandarin) are a plus.

Experience

• Previous experience in customer service, call centers, or the airline industry is preferred.
• Experience handling airline reservations, ticketing, or travel bookings is an advantage.
• Familiarity with global distribution systems (GDS) like Amadeus, Sabre, or Galileo is beneficial.

Working Hours

• Flexible shifts available, including daytime, evening, weekend, and holiday coverage.
• Full-time and part-time opportunities are available.

Knowledge, Skills, and Abilities

• Strong knowledge of airline policies, fare structures, and travel regulations.
• Ability to remain calm and professional under pressure.
• Active listening skills to understand and address customer concerns effectively.
• A team player mindset with the ability to collaborate virtually.

Benefits

• Competitive salary with performance-based incentives.
• Remote work flexibility.
• Paid training and continuous learning opportunities.
• Employee travel benefits and airline discounts.
• Healthcare and retirement plans (for eligible employees).
• Career advancement opportunities in the airline and customer service industries.

Why Join Us?

At Houston Skilled Consultancy, we value our employees and provide an inclusive, dynamic, and supportive work environment. By joining our team, you will have the opportunity to build a rewarding career in the travel and customer service industries while working remotely with a reputable consultancy firm.

How to Apply

Interested candidates can apply by submitting their resume and a brief cover letter outlining their relevant experience and customer service skills.

Click Apply Now or send your application to us with the subject line: Airline Call Center Representative - Remote Application.