Job Summary

Houston Skilled Consultancy is looking for a detail-oriented and customer-focused Virtual Airline Ticketing Executive to join our dynamic team. This role involves managing airline ticketing, assisting customers with bookings, cancellations, and rescheduling, and ensuring smooth travel experiences. This is a remote position, allowing you to work from anywhere while supporting travelers worldwide.

Key Responsibilities

• Handle flight reservations, ticket issuance, reissuance, and cancellations.

• Assist customers with itinerary planning and provide information on fares, routes, and schedules.

• Process refunds and handle rebookings efficiently.

• Communicate with airlines to resolve ticketing and scheduling issues.

• Ensure compliance with airline policies and industry regulations.

• Provide excellent customer service via phone, email, and chat.

• Maintain accurate records of customer interactions and transactions.

• Stay updated with airline policies, promotions, and travel restrictions.

Required Skills and Qualifications

• Proven experience in airline ticketing or a similar role.

• Proficiency in global distribution systems (GDS) like Amadeus, Sabre, or Galileo.

• Strong communication skills and ability to handle customer inquiries professionally.

• Attention to detail with excellent problem-solving abilities.

• Ability to work in a fast-paced environment with minimal supervision.

• Strong organizational skills and time management.

• Basic knowledge of travel industry regulations and airline fare rules.

• Proficiency in Microsoft Office and CRM tools.

Experience

• Minimum 1-3 years of experience in airline ticketing, travel agencies, or customer service roles.

• Previous experience using GDS systems is highly preferred.

Working Hours

• Flexible work schedule, including weekends and holidays, based on customer demand.

• Shifts may vary based on time zones to support global clients.

Knowledge, Skills, and Abilities

• Deep understanding of airline reservation systems.

• Ability to multitask and handle high volumes of inquiries.

• Customer-focused approach with a problem-solving mindset.

• Ability to adapt to new technologies and systems quickly.

• Strong negotiation and conflict-resolution skills.

Benefits

• Work from anywhere with a flexible schedule.

• Competitive salary with performance incentives.

• Opportunities for professional growth and development.

• Access to training on airline reservation systems and customer service best practices.

• Travel discounts and perks for employees.

• Supportive team environment with career advancement opportunities.

Why Join Houston Skilled Consultancy?

• Be part of a rapidly growing company in the travel industry.

• Work in a remote, dynamic, and customer-driven environment.

• Gain exposure to international travel and airline operations.

• Competitive compensation and rewarding career growth.

How to Apply

If you are passionate about travel and customer service, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience to us or apply through our website.

Join us and help travelers book seamless journeys from anywhere in the world!