Job Summary:

Houston Skilled Consultancy is seeking highly motivated and customer-oriented individuals to join our team as Remote Flight Reservation Agents. In this role, you will assist customers with flight bookings, itinerary changes, and travel-related inquiries while delivering top-notch customer service. If you have a passion for travel, excellent communication skills, and the ability to work in a fast-paced environment, this is the perfect opportunity for you!

Key Responsibilities:

• Assist customers in booking, modifying, and canceling flight reservations.

• Provide accurate fare quotes, travel policies, and itinerary options.

• Resolve customer issues related to flight reservations, refunds, and travel disruptions.

• Maintain up-to-date knowledge of airline regulations, fare structures, and industry trends.

• Ensure customer satisfaction by delivering friendly and efficient service.

• Utilize reservation systems and booking software to process transactions.

• Collaborate with team members to ensure smooth workflow and adherence to service level agreements.

• Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.

Required Skills and Qualifications:

• High school diploma or equivalent; a degree in travel, tourism, or a related field is a plus.

• Prior experience in airline reservations, travel agencies, or customer service is preferred.

• Proficiency in using global distribution systems (GDS) such as Amadeus, Sabre, or Galileo is an advantage.

• Strong verbal and written communication skills.

• Excellent problem-solving and multitasking abilities.

• Ability to work independently and meet performance targets.

• High-speed internet connection and a quiet workspace for remote work.

• Fluency in English; additional language proficiency is a plus.

Experience:

• Minimum of 1-2 years of experience in travel reservations, customer service, or a related field preferred.

• Experience working in a remote environment is a plus.

Working Hours:

• Flexible shifts available, including evenings, weekends, and holidays.

• Must be able to work in a dynamic and fast-paced environment.

Knowledge, Skills, and Abilities:

• In-depth knowledge of airline ticketing policies and procedures.

• Strong attention to detail and accuracy.

• Ability to handle difficult customer situations with patience and professionalism.

• Tech-savvy with the ability to quickly learn new software and systems.

Benefits:

• Competitive salary with performance-based incentives.

• Work-from-home flexibility.

• Training and career development opportunities.

• Health insurance and other benefits (based on eligibility).

• Travel perks and discounts.

Why Join Us?

• Be part of a dynamic and growing team in the travel industry.

• Work remotely with flexible scheduling.

• Opportunities for career advancement and skill development.

• Supportive and engaging work environment.

How to Apply:

Interested candidates should submit their resume along with a cover letter outlining their relevant experience. Apply now and become part of our customer-focused team at Houston Skilled Consultancy!