Job Summary

Houston Skilled Consultancy is seeking highly motivated and customer-oriented individuals to join our team as Airline Customer Service Representatives. This is a remote position where you will assist airline passengers with inquiries, reservations, flight changes, and general travel concerns. If you have excellent communication skills and enjoy problem-solving, this role is perfect for you.

Key Responsibilities

• Handle inbound and outbound customer service calls, emails, and chat inquiries.
• Assist customers with flight reservations, cancellations, rebookings, and ticket modifications.
• Provide information on airline policies, baggage rules, check-in procedures, and flight status updates.
• Address customer concerns and complaints in a professional and empathetic manner.
• Coordinate with airport and airline staff to ensure smooth operations for passengers.
• Process refunds, vouchers, and travel credits when necessary.
• Maintain accurate customer records and follow data protection guidelines.
• Meet performance targets, including call handling time and customer satisfaction scores.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree is a plus).
• Prior customer service experience, preferably in the travel, hospitality, or airline industry.
• Strong verbal and written communication skills.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in using computer systems, reservation platforms, and CRM software.
• Strong problem-solving and conflict-resolution skills.
• Multilingual candidates are a plus (especially Spanish, French, or Mandarin).

Experience

• Minimum of 1-2 years of customer service experience (airline or travel industry preferred).
• Previous experience working remotely is an advantage.

Working Hours

• Flexible shifts available, including evenings, weekends, and holidays.
• Must be available for a minimum of 30 hours per week for part-time roles.
• Full-time employees work 40 hours per week on rotating shifts.

Knowledge, Skills, and Abilities

• Excellent listening and problem-solving abilities.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced, high-pressure environment.
• Tech-savvy with the ability to quickly learn new software and systems.
• Ability to remain calm and professional when dealing with difficult customers.

Benefits

• Competitive salary and performance-based incentives.
• Paid training and ongoing career development opportunities.
• Health, dental, and vision insurance (for full-time employees).
• Paid time off, sick leave, and holiday pay.
• Employee travel discounts on flights and other travel services.
• Work-from-home flexibility with all necessary equipment provided.

Why Join Us?

• Work for a reputable consultancy providing excellent career growth opportunities.
• Be part of a dynamic, diverse, and supportive remote work environment.
• Enjoy the flexibility of working from home while making a real impact on travelers.
• Receive continuous training and skill development to enhance your career.

How to Apply

If you are passionate about customer service and have a strong interest in the airline industry, we encourage you to apply!

To Apply: Submit your updated resume along with a cover letter highlighting your relevant experience to us. Join Houston Skilled Consultancy today and be a key player in delivering exceptional airline customer service from the comfort of your home!