Job Summary:

The Elite Job is seeking a dedicated and customer-focused Customer Service Specialist to join our team in the automotive industry. As a key point of contact for customers, you will be responsible for delivering exceptional service, handling inquiries, resolving issues, and ensuring customer satisfaction. Your role will involve assisting clients with product information, warranty claims, service appointments, and general inquiries related to automotive services and products.

Key Responsibilities:

• Provide professional and courteous customer support through phone, email, and live chat.

• Address customer inquiries regarding vehicle services, warranties, and products.

• Handle customer complaints, escalate issues when necessary, and ensure timely resolution.

• Schedule and manage service appointments for customers.

• Maintain and update customer records in the company database.

• Collaborate with internal departments, including sales and service teams, to improve customer experience.

• Educate customers on available automotive services, promotions, and financing options.

• Process orders, returns, and warranty claims efficiently.

• Follow up with customers to ensure satisfaction and gather feedback.

• Stay updated on industry trends, company products, and policies.

Required Skills and Qualifications:

• High school diploma or equivalent; Bachelors degree in Business, Communication, or a related field is a plus.

• 2+ years of experience in customer service, preferably in the automotive industry.

• Strong verbal and written communication skills.

• Ability to handle high-pressure situations and resolve conflicts professionally.

• Excellent problem-solving skills and attention to detail.

• Proficiency in CRM systems and Microsoft Office Suite (Word, Excel, Outlook).

• Strong organizational skills with the ability to multitask.

• Passion for customer service and commitment to delivering a positive experience.

Experience:

• Previous experience in a call center, dealership, or automotive service environment is highly preferred.

• Experience handling customer complaints and providing solutions in a fast-paced industry.

Working Hours:

• Full-time position with flexible working hours.

• May require evening, weekend, or holiday shifts depending on business needs.

• Hybrid and remote work options may be available depending on location.

Knowledge, Skills, and Abilities:

• Familiarity with automotive products, services, and warranties.

• Ability to quickly learn and retain technical information.

• Customer-centric approach with a proactive problem-solving attitude.

• Strong interpersonal skills and the ability to build positive relationships.

• Ability to work independently and as part of a team.

Benefits:

• Competitive salary and performance-based bonuses.

• Health, dental, and vision insurance.

• Paid time off and holiday benefits.

• Employee discounts on automotive services and products.

• Career advancement opportunities within the company.

• Ongoing training and development programs.

Why Join The Elite Job?

At The Elite Job, we pride ourselves on delivering top-tier customer service in the automotive industry. We value teamwork, innovation, and a commitment to excellence. Joining our team means being part of a dynamic and supportive work environment where your skills and contributions are recognized and rewarded.

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter through our company website or via email. Please include Customer Service Specialist – Automotive Industry in the subject line. Applications will be reviewed on a rolling basis until the position is filled.

Join us and drive your career forward with The Elite Job!