Job Summary:

The Elite Job is seeking a dedicated and experienced Customer Service Representative with a background in Business Process Outsourcing (BPO) to join our dynamic team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing top-notch support through various communication channels. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.

Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email, or chat.

• Provide accurate information regarding products and services.

• Resolve customer complaints in a professional and timely manner.

• Maintain customer records by updating account information.

• Escalate unresolved issues to the appropriate department when necessary.

• Meet and exceed customer service quality and productivity goals.

• Adhere to company policies and procedures.

• Work collaboratively with team members to enhance customer satisfaction.

• Identify customer needs and provide personalized solutions.

Required Skills and Qualifications:

• Minimum of 1-3 years of experience in a BPO or customer service role.

• Strong verbal and written communication skills.

• Ability to handle high-volume customer interactions.

• Proficiency in CRM tools and Microsoft Office Suite.

• Excellent problem-solving and conflict-resolution skills.

• Ability to multitask and manage time effectively.

• Strong attention to detail and organizational skills.

• Willingness to work in a fast-paced and dynamic environment.

• Ability to work flexible shifts, including weekends and holidays.

Experience:

• Previous experience in a call center or BPO environment is required.

• Experience handling multiple customer interaction channels is preferred.

• Prior exposure to sales, technical support, or collections is a plus.

Working Hours:

• Rotational shifts (including nights, weekends, and holidays, as required).

• Full-time position (40+ hours per week).

• Overtime may be required based on business needs.

Knowledge, Skills, and Abilities:

• Strong customer service orientation.

• Ability to remain calm under pressure.

• Adaptability to different customer personalities and situations.

• Quick learning ability for new tools and software.

• Excellent teamwork and interpersonal skills.

Benefits:

• Competitive salary and performance-based incentives.

• Health, dental, and vision insurance.

• Paid time off (vacation, sick leave, and holidays).

• Career growth and development opportunities.

• Employee wellness programs.

• Remote or hybrid work options (if applicable).

• Training and continuous learning programs.

Why Join The Elite Job?

• Work with a supportive and energetic team.

• Gain valuable experience in a leading BPO company.

• Opportunity for career advancement and skill development.

• Inclusive and diverse workplace culture.

• Employee recognition and rewards programs.

How to Apply:

Interested candidates can apply by sending their updated resume to us with the subject line Customer Service Representative - BPO. You may also visit our careers page to submit your application online.

Join The Elite Job and be part of a customer-focused team dedicated to excellence!