Job Summary

Hulu is seeking a Remote Customer Support Representative to join our dynamic team and provide exceptional support to our valued subscribers. As the first point of contact, you will assist customers with inquiries, troubleshoot technical issues, and ensure a seamless streaming experience. Your role will be crucial in maintaining Hulus reputation for world-class customer service.

Key Responsibilities

• Provide outstanding customer support via phone, email, and live chat.
• Assist subscribers with account setup, billing inquiries, subscription management, and troubleshooting.
• Resolve technical issues related to streaming, connectivity, and device compatibility.
• Guide customers through self-service options and educate them on Hulus features.
• Escalate complex technical issues to the appropriate internal teams.
• Maintain detailed records of customer interactions and solutions provided.
• Ensure customer satisfaction by delivering timely and effective resolutions.
• Adhere to Hulus customer service policies and brand guidelines.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and work efficiently in a fast-paced environment.
• Tech-savvy with basic troubleshooting skills for streaming devices and internet connectivity.
• Experience with customer service tools such as Zendesk, Salesforce, or similar platforms (preferred).
• Ability to remain patient and professional under pressure.

Experience

• 1+ years of customer service experience, preferably in a tech or streaming industry.
• Prior experience in a call center, helpdesk, or remote support environment is a plus.

Working Hours

• Flexible shifts, including evenings, weekends, and holidays, to accommodate subscriber needs.
• Full-time role with a minimum of 40 hours per week.

Knowledge, Skills, and Abilities

• Familiarity with Hulus platform, services, and content offerings.
• Strong attention to detail and ability to follow company protocols.
• Ability to adapt to evolving customer support strategies and technologies.
• Proficiency in multiple languages is a plus.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• 401(k) retirement plan with company matching.
• Employee discounts on Hulu and Disney+ subscriptions.
• Career growth opportunities within Hulu and the Disney organization.
• Work-from-home flexibility with all necessary equipment provided.

Why Join Hulu?

• Be part of an innovative company that is shaping the future of entertainment.
• Work in a supportive and inclusive remote environment.
• Opportunities for career advancement and skill development.
• Engage with a passionate and entertainment-loving community.

How to Apply

Interested candidates should submit their application online through Hulus careers page. Please include:

1. An updated resume highlighting relevant experience.
2. A brief cover letter explaining why you are a great fit for the role.
3. Any references or supporting documents (if applicable).

Apply today and become part of Hulus world-class customer experience team!