Job Summary

Hulu is looking for a dedicated and customer-focused Remote Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional customer service by assisting subscribers with account management, technical issues, billing inquiries, and general troubleshooting. If you are passionate about entertainment, technology, and delivering an outstanding customer experience, we would love to hear from you.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.

• Troubleshoot technical issues related to streaming, device compatibility, and login/access problems.

• Assist customers with account-related concerns, including billing, subscription changes, and password resets.

• Provide product knowledge and guidance on Hulus features, services, and plans.

• Maintain accurate and detailed records of customer interactions and resolutions.

• Escalate complex issues to the appropriate internal teams when necessary.

• Ensure customer satisfaction by resolving issues efficiently and professionally.

• Stay updated on Hulus latest products, promotions, and policy changes.

Required Skills and Qualifications

• High school diploma or equivalent; associate or bachelors degree preferred.

• 1+ years of experience in customer support, preferably in a call center or tech-support environment.

• Strong communication skills, both written and verbal.

• Ability to empathize with customers and provide a positive support experience.

• Proficiency in using customer support software and CRM tools.

• Basic troubleshooting skills for technical and streaming-related issues.

• Ability to work independently in a remote environment with minimal supervision.

• Excellent problem-solving skills and attention to detail.

• Flexible and adaptable to a fast-paced, dynamic work environment.

Experience

• Previous experience in a remote customer service role is a plus.

• Experience in the streaming industry or subscription-based services is highly desirable.

Working Hours

• Full-time and part-time positions available.

• Flexible shifts, including evenings, weekends, and holidays, to accommodate customer needs.

• Candidates should be prepared to work in different time zones, depending on business needs.

Knowledge, Skills, and Abilities

• Strong understanding of streaming services, digital subscriptions, and account management.

• Ability to multitask and handle multiple customer interactions efficiently.

• Familiarity with different operating systems and devices (smart TVs, mobile apps, web browsers, etc.).

• Patience, professionalism, and a customer-first mindset.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• 401(k) plan with company match.

• Paid time off, including vacation, sick days, and holidays.

• Employee discounts on Hulu and other Disney services.

• Career growth and development opportunities.

• Work-from-home flexibility with provided equipment and technology support.

Why Join Hulu?

At Hulu, we are passionate about entertainment and delivering a world-class streaming experience. As a Remote Customer Support Representative, you will be part of a dynamic and customer-centric team dedicated to providing excellent service. We offer a fun, inclusive, and innovative work environment where your contributions truly make an impact. Join us in shaping the future of streaming entertainment!

How to Apply

If you are excited about this opportunity, we encourage you to apply! Submit your resume and a brief cover letter outlining your customer service experience and why you would be a great fit for Hulus team. Apply now and become a part of our growing community!