Job Summary

Scalesforth is seeking enthusiastic and customer-focused individuals for the position of Online Customer Care Representative. This is a fully remote role designed for candidates in India who are passionate about delivering exceptional service to customers. You will be responsible for managing inquiries, resolving complaints, and maintaining customer satisfaction through efficient and professional communication.

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, or phone.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues by troubleshooting and finding effective solutions.
• Maintain detailed records of customer interactions, including queries, resolutions, and follow-ups.
• Collaborate with internal teams to ensure customer concerns are addressed promptly.
• Meet performance metrics, including response times and customer satisfaction scores.
• Stay updated on company products and promotions to deliver informed support.

Required Skills and Qualifications

• Strong verbal and written communication skills in English.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Familiarity with CRM systems and practices is an advantage.
• Proficiency in Microsoft Office Suite and other productivity tools.
• Strong interpersonal skills and the ability to remain calm under pressure.

Experience

• Prior experience in customer service or a similar role is preferred but not mandatory.
• Freshers with excellent communication and problem-solving skills are encouraged to apply.

Working Hours

• Flexible working hours, with options for part-time or full-time schedules.
• Must be available to work weekends or evenings as required to meet customer needs.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.
• Ability to quickly learn and adapt to new tools and technologies.
• Strong organizational skills and ability to prioritize tasks.
• Demonstrated ability to work independently with minimal supervision.

Benefits

• Competitive salary package.
• Work-from-home flexibility.
• Performance-based incentives and bonuses.
• Access to professional development programs and training.
• Paid time off and holidays.
• Opportunity to work with a dynamic and supportive team.

Why Join Scalesforth?

• Be part of a growing company that values employee well-being and work-life balance.
• Opportunities for career growth and advancement.
• Collaborative and inclusive company culture.
• Gain valuable experience in the customer service industry.

How to Apply

Interested candidates are invited to submit their updated resume and a brief cover letter explaining their interest in the role to us. Please include the job title in the subject line of your email. Shortlisted candidates will be contacted for further assessment.

Join Scalesforth and make a difference by helping customers with your expertise and dedication!