Job Summary

Scalesforth is seeking dedicated and customer-focused individuals to join our team as part-time Customer Support Representatives. This remote position is ideal for candidates looking to balance work and personal commitments while providing exceptional service to our valued customers. You will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction, all from the comfort of your home.

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, and phone.
• Identify and resolve customer complaints with a focus on first-contact resolution.
• Guide customers through troubleshooting steps for resolving product or service issues.
• Maintain accurate and detailed records of customer interactions.
• Collaborate with other departments to resolve complex issues.
• Provide feedback to improve processes and customer satisfaction levels.
• Adhere to company policies and protocols while maintaining professionalism in all interactions.

Required Skills and Qualifications

• Strong verbal and written communication skills in English.
• Excellent interpersonal skills and a customer-first mindset.
• Basic proficiency in using email, chat tools, and CRM systems.
• Ability to multitask and manage time effectively in a remote environment.
• Problem-solving skills with a focus on resolving customer concerns efficiently.
• Comfortable working independently with minimal supervision.

Experience

• Prior experience in customer service or a similar role is preferred but not mandatory.
• Freshers with excellent communication skills and a willingness to learn are welcome to apply.

Working Hours

• Flexible part-time schedule (20�30 hours per week).
• Morning, evening, or weekend shifts available to accommodate your needs.

Knowledge, Skills, and Abilities

• Familiarity with customer support tools and software is a plus (e.g., Zendesk, Salesforce).
• Ability to adapt to various customer personalities and handle challenging situations with patience.
• A keen eye for detail and a proactive approach to problem-solving.
• Basic knowledge of the companys products and services (training will be provided).

Benefits

• Competitive hourly pay with regular performance bonuses.
• Opportunity to work from the comfort of your home.
• Flexible work schedule to fit your lifestyle.
• Professional training and development programs to enhance your skills.
• Opportunities for growth within the company.
• Paid time off and other perks for eligible employees.

Why Join Scalesforth?

At Scalesforth, we value our team members and strive to create a positive and supportive work environment. Joining our team means being part of a company that prioritizes customer satisfaction and employee well-being. You will have the flexibility to work from home while making a meaningful impact in the lives of our customers.

How to Apply

If you are interested in this position and meet the requirements, please submit your updated resume and a brief cover letter explaining why you are the perfect fit for this role. Applications can be sent to us with the subject line: Part-Time Customer Support Application.

We look forward to hearing from you!