Job Summary

Scalesforth is seeking talented and dedicated professionals to join our Remote Technical Support team in India. As a Technical Support Specialist, you will play a critical role in resolving customer issues, providing technical assistance, and ensuring a seamless user experience. This is an excellent opportunity for tech-savvy individuals with strong problem-solving skills to thrive in a remote work environment while supporting cutting-edge technology solutions.

Key Responsibilities

• Provide timely and effective technical support to customers via phone, email, or chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Escalate unresolved problems to higher-level support teams when necessary.
• Document all customer interactions and technical solutions in the system.
• Guide customers through step-by-step problem resolution processes.
• Collaborate with internal teams to ensure prompt resolution of technical issues.
• Stay updated with the latest technology trends and company products.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field (preferred).
• Proven experience in a technical support or customer service role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Familiarity with networking concepts such as DNS, DHCP, and VPN.
• Excellent verbal and written communication skills in English.
• Ability to multitask and manage time effectively in a remote setup.
• A customer-centric attitude with exceptional problem-solving abilities.

Experience

• 1-3 years of experience in a technical support or IT help desk role.
• Freshers with strong technical aptitude and willingness to learn are also encouraged to apply.

Working Hours

• Flexible working hours with shifts available to support customers across different time zones.
• Must be willing to work on weekends or holidays when required.

Knowledge, Skills, and Abilities

• Knowledge of ticketing systems such as Zendesk or ServiceNow is a plus.
• Ability to work independently and as part of a team in a remote environment.
• High attention to detail and organizational skills.
• Strong analytical and critical-thinking abilities.
• Passion for delivering exceptional customer service.

Benefits

• Competitive salary package.
• Performance-based incentives and bonuses.
• Work-from-home allowance and equipment setup.
• Health insurance coverage for you and your family.
• Paid time off and company-sponsored training programs.
• Opportunities for career growth and professional development.

Why Join Scalesforth?

At Scalesforth, we believe in empowering our employees to thrive in a flexible and innovative work environment. By joining our team, you will work with industry experts, gain valuable experience, and contribute to creating world-class technology solutions. Our commitment to employee satisfaction and career growth makes us one of the best places to work in the tech industry.

How to Apply

Interested candidates can submit their updated resume and a cover letter explaining their technical support experience and interest in the role to us. Please include Remote Technical Support � India in the subject line. Shortlisted candidates will be contacted for further evaluation.