Job Summary

Scalesforth is seeking motivated and customer-focused individuals to join our team as Online Call Center Representatives. This remote position provides an excellent opportunity to work from the comfort of your home while delivering top-notch support to our valued customers. If you possess strong communication skills and enjoy solving customer inquiries, we want to hear from you!

Key Responsibilities

• Handle inbound and outbound calls to assist customers with their inquiries, complaints, and requests.
• Provide detailed and accurate information about products and services.
• Resolve customer issues efficiently and ensure high customer satisfaction.
• Document customer interactions and maintain accurate records using company systems.
• Escalate complex or unresolved queries to appropriate teams when necessary.
• Meet performance targets, including response time, quality, and customer satisfaction.
• Collaborate with team members to continuously improve service delivery.

Required Skills and Qualifications

• Education: High school diploma or equivalent (Bachelors degree preferred).
• Language Proficiency: Fluency in English (additional languages are a plus).
• Excellent verbal and written communication skills.
• Strong active listening skills and a customer-first mindset.
• Basic computer literacy and experience using CRM tools or call center software.
• Ability to multitask and work efficiently under pressure.
• High level of empathy, patience, and professionalism when interacting with customers.

Experience

• Previous experience in a customer service or call center role is preferred, but not mandatory.
• Entry-level candidates with strong communication skills are encouraged to apply.

Working Hours

• Flexible shift timings to accommodate diverse schedules, including part-time and full-time options.
• Availability to work evenings, weekends, and holidays, if required.

Knowledge, Skills, and Abilities

• Familiarity with online communication platforms such as Zoom or Microsoft Teams.
• Knowledge of customer support metrics and processes is an advantage.
• Problem-solving skills with the ability to think quickly and provide creative solutions.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt to new tools, processes, and systems.

Benefits

• Competitive salary with performance-based incentives.
• Work-from-home flexibility, saving time and commute costs.
• Paid training and professional development opportunities.
• Health insurance and wellness programs.
• Opportunities for career growth and advancement within the company.
• Friendly and inclusive work culture.

Why Join Scalesforth?

At Scalesforth, we are committed to delivering exceptional customer experiences while fostering a supportive and engaging workplace for our team. By joining us, you will become part of a company that values innovation, teamwork, and customer satisfaction. If you are passionate about making a difference and want to grow your career in a dynamic remote work environment, Scalesforth is the place for you!

How to Apply

Interested candidates are invited to submit their resumes and cover letters to us. Please mention Online Call Center Representative � Remote in the subject line. Applications will be reviewed on a rolling basis, so apply now to secure your spot on our team!