Job Summary

Scalesforth is seeking highly motivated and detail-oriented individuals to join our team for remote non-voice process roles. These positions are ideal for candidates who excel in written communication, have exceptional analytical skills, and are eager to contribute to a dynamic work environment. As part of our non-voice process team, you will be responsible for handling critical back-office operations, ensuring accuracy, and maintaining efficiency across processes.

Key Responsibilities

• Process and manage data entry tasks with high accuracy and efficiency.
• Handle customer queries and concerns through written communication channels such as email and chat.
• Conduct thorough quality checks to ensure data integrity and accuracy.
• Collaborate with team members to streamline workflows and improve operational efficiency.
• Generate and maintain detailed reports on daily tasks and progress.
• Meet daily, weekly, and monthly performance targets.
• Follow company policies and guidelines to ensure compliance and maintain data confidentiality.

Required Skills and Qualifications

• Strong written communication skills in English.
• Proficiency in using office tools such as Microsoft Word, Excel, and email platforms.
• High level of attention to detail and accuracy in work.
• Ability to multitask and manage time effectively in a remote work environment.
• Problem-solving and analytical skills to identify and address operational challenges.
• Basic knowledge of customer service principles is an advantage.

Experience

• Prior experience in non-voice process roles or similar back-office operations is preferred but not mandatory.
• Freshers with excellent written communication and analytical skills are encouraged to apply.

Working Hours

• Flexible working hours with an 8-hour shift.
• Weekend shifts may be required based on business needs.

Knowledge, Skills, and Abilities

• Familiarity with CRM tools and data management systems is a plus.
• Ability to work independently while being a collaborative team player.
• Quick adaptability to new tools and technologies.
• Strong organizational skills to manage multiple tasks efficiently.

Benefits

• Competitive salary package.
• Flexible remote working environment.
• Opportunities for career growth and skill development.
• Paid time off, including sick leaves and vacation days.
• Access to training programs and resources to enhance professional capabilities.
• Work-life balance with a supportive team culture.

Why Join Scalesforth?

At Scalesforth, we pride ourselves on fostering an inclusive and innovative work environment where employees are valued and empowered. Join us to be part of a growing company that prioritizes employee well-being, professional development, and the flexibility to work from anywhere.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume and a cover letter to us. Please include Application for Non-Voice Process Role in the subject line of your email. Applications will be reviewed on a rolling basis, so apply early to secure your spot.