Job Summary

Scalesforth is seeking dedicated and detail-oriented Email Support Executives to join our dynamic team remotely. As an Email Support Executive, you will play a crucial role in providing exceptional customer service by responding to inquiries, resolving concerns, and ensuring a seamless experience for our clients. This is an excellent opportunity for individuals who excel in written communication, have a customer-first mindset, and are eager to grow within a supportive, remote-friendly environment.

Key Responsibilities

• Respond promptly and professionally to customer emails, addressing their concerns and resolving issues effectively.
• Manage and prioritize a high volume of emails while maintaining accuracy and attention to detail.
• Provide clear, concise, and personalized responses that align with Scalesforths tone and customer service standards.
• Collaborate with other teams (e.g., technical support, sales, and operations) to resolve complex customer queries.
• Identify patterns in customer concerns and suggest process improvements to enhance customer satisfaction.
• Document interactions and resolutions accurately in the CRM system.
• Stay up to date with company policies, product updates, and industry trends to provide informed responses.

Required Skills and Qualifications

• Education: High school diploma or equivalent; a bachelors degree is a plus.
• Exceptional written communication skills with a strong command of grammar and spelling.
• Proven experience in customer service or email support (preferred but not mandatory).
• Proficient in using email platforms, CRM tools, and basic Microsoft Office applications.
• Ability to multitask and manage time effectively in a remote working environment.
• Strong problem-solving skills and a customer-centric mindset.
• Ability to work independently with minimal supervision.

Experience

• 1+ year of experience in customer support or similar roles is preferred.
• Freshers with strong communication skills and a passion for customer service are welcome to apply.

Working Hours

• Flexible working hours with availability during standard business hours.
• Shifts may include weekends or evenings based on customer demand.

Knowledge, Skills, and Abilities

• Knowledge of customer service best practices and email etiquette.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) is an advantage.
• Strong organizational and time-management skills.
• A proactive approach to problem-solving and a willingness to learn.
• Ability to handle challenging customer interactions professionally and calmly.

Benefits

• Competitive salary package with performance-based incentives.
• Work-from-home flexibility with all required tools provided by the company.
• Health and wellness benefits, including medical insurance.
• Paid training and opportunities for professional development.
• Supportive and inclusive company culture with room for growth.
• Paid time off, sick leave, and holidays.

Why Join Scalesforth?

At Scalesforth, we believe in fostering a collaborative and innovative work environment. We value our employees and provide them with opportunities to thrive and make a meaningful impact. By joining Scalesforth, you become part of a team dedicated to excellence in customer service and continuous improvement, all within a flexible remote working model that supports work-life balance.

How to Apply

Interested candidates are invited to submit their updated resumes and a brief cover letter explaining their interest in the position. Please send your application to us with the subject line Email Support Executive Application.

Applications are reviewed on a rolling basis. Join us and become a valued member of the Scalesforth team today!