Job Summary

Scalesforth, a leader in providing cutting-edge outsourcing solutions, is seeking motivated and enthusiastic individuals to join our Remote Voice Process team for international BPO operations. This role offers an excellent opportunity to work from the comfort of your home while building your career in a dynamic and professional environment. You will handle inbound and outbound calls, ensure customer satisfaction, and resolve queries efficiently.

Key Responsibilities

• Handle international inbound and outbound calls with professionalism.
• Provide prompt and accurate solutions to customer queries and concerns.
• Maintain excellent communication skills to ensure clarity and resolution.
• Update and manage customer databases accurately.
• Escalate unresolved issues to the appropriate departments and follow up on resolutions.
• Deliver exceptional customer service while adhering to quality guidelines and service-level agreements.
• Collaborate with team members to achieve performance targets.

Required Skills and Qualifications

• Education: High school diploma or equivalent. Bachelors degree preferred.
• Languages: Fluency in English (written and verbal) is mandatory.
• Excellent interpersonal, communication, and active listening skills.
• Strong problem-solving skills and the ability to think on your feet.
• Basic computer proficiency, including knowledge of CRM tools and MS Office.
• Ability to work in different time zones and handle international clients.
• Experience in voice-based BPO roles is advantageous but not mandatory.

Experience

• 0-2 years of experience in customer service, BPO, or related fields.
• Freshers with excellent communication skills are encouraged to apply.

Working Hours

• Flexible shifts, including night shifts, to align with international time zones.
• Rotational weekly offs.

Knowledge, Skills, and Abilities

• In-depth understanding of customer service best practices.
• Strong organizational skills to manage time effectively.
• Ability to remain calm and composed under pressure.
• High attention to detail and commitment to accuracy.
• Adaptability to work in a fast-paced, target-driven environment.

Benefits

• Competitive salary and performance-based incentives.
• Work-from-home setup with training and onboarding support.
• Career growth opportunities within an established international BPO.
• Health insurance and other benefits.
• Paid time off and holiday allowances.
• A supportive and inclusive company culture.

Why Join Scalesforth?

• Opportunity to work with global clients and develop international experience.
• Flexible working conditions to balance work and personal life.
• Comprehensive training to enhance your skills and career growth.
• Recognition and rewards for outstanding performance.
• Be part of a team that values innovation, collaboration, and excellence.

How to Apply

If you are excited to join our team, please submit your updated resume along with a cover letter to us. Ensure to include Remote Voice Process Associate Application in the subject line. Shortlisted candidates will be contacted for an initial interview.

Scalesforth is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.