Job Summary

Houston Skilled Consultancy is seeking a highly motivated and skilled Remote IT Support Specialist to join our dynamic team in India. This position involves providing excellent technical support to our clients, resolving IT-related issues, and ensuring seamless system functionality. The ideal candidate will demonstrate a customer-focused attitude, problem-solving abilities, and proficiency in IT support and troubleshooting.

Key Responsibilities

• Provide remote technical support for hardware, software, and network issues.
• Diagnose and resolve technical issues efficiently via phone, email, or remote tools.
• Monitor system performance and ensure optimal functionality of IT infrastructure.
• Install, configure, and maintain software and hardware systems.
• Collaborate with team members to troubleshoot complex IT problems.
• Assist in maintaining documentation of IT issues, solutions, and support logs.
• Educate users on best practices for technology usage and cybersecurity measures.
• Manage and prioritize multiple client requests in a fast-paced environment.
• Escalate unresolved issues to senior-level IT specialists or relevant teams.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience in IT support or a similar role.
• Strong knowledge of Windows, MacOS, and Linux operating systems.
• Proficiency in troubleshooting software, hardware, and network problems.
• Familiarity with remote desktop tools, ticketing systems, and IT support platforms.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-service orientation and a problem-solving mindset.
• Certification in CompTIA A+, Network+, or ITIL is preferred but not mandatory.

Experience

• Minimum: 2+ years of experience in IT support, helpdesk, or related technical roles.
• Preferred: Experience supporting remote teams and multinational clients.

Working Hours

• Flexible working hours with occasional requirement for weekend or on-call support.
• Availability during India Standard Time (IST) business hours is preferred.

Knowledge, Skills, and Abilities

• Knowledge of network protocols, VPN setups, and cybersecurity principles.
• Ability to multitask, manage priorities, and work independently.
• Strong analytical and troubleshooting skills with attention to detail.
• Adaptability to new technologies and eagerness to learn.
• Effective collaboration with remote teams and cross-functional departments.

Benefits

• Competitive salary package with performance-based incentives.
• Flexible work-from-home setup.
• Opportunities for professional development and certifications.
• Access to cutting-edge IT tools and platforms.
• A supportive work culture that values employee growth and well-being.

Why Join Houston Skilled Consultancy?

• Work with a reputed global consultancy firm known for its excellence in IT solutions.
• Collaborate with talented professionals in an innovative and inclusive work environment.
• Enjoy career growth opportunities and hands-on exposure to the latest IT technologies.
• Make a meaningful impact by solving IT challenges for clients worldwide.

How to Apply

Interested candidates are encouraged to apply by sending their updated resume and a cover letter highlighting their relevant experience and skills to us with the subject line Remote IT Support Specialist Application.

Applications will be reviewed on a rolling basis, so submit yours at the earliest opportunity to be considered for this exciting role!