Job Summary
Houston Skilled Consultancy is seeking a highly motivated and customer-oriented individual to join our team as a Remote Insurance Customer Support Representative. In this role, you will provide exceptional support to our clients by assisting them with insurance-related queries, processing claims, and ensuring a smooth experience with our services. This is a remote position open to candidates based in the USA, offering a great opportunity to be part of a dynamic team committed to delivering outstanding customer service.

Key Responsibilities

• Answer incoming calls and emails related to insurance inquiries, providing clear and accurate information.
• Assist customers in understanding their insurance policies, coverage details, and available options.
• Process insurance claims, ensuring accurate data entry and following up on claim status.
• Address customer concerns and complaints, resolving issues in a timely and professional manner.
• Maintain detailed and accurate records of customer interactions in the system.
• Collaborate with team members and other departments to ensure the efficient delivery of customer support services.
• Stay updated on insurance policies, procedures, and industry trends to provide informed guidance to customers.
• Meet and exceed performance targets, including customer satisfaction scores and response times.

Required Skills and Qualifications

• High school diploma or equivalent; additional certification or degree in insurance, business, or a related field is a plus.
• Excellent communication skills, both verbal and written, with the ability to explain complex information in an easy-to-understand manner.
• Strong customer service skills and the ability to handle challenging situations with patience and professionalism.
• Attention to detail and a high level of accuracy in processing customer requests.
• Ability to work independently in a remote environment and stay motivated with minimal supervision.
• Proficiency in using customer support software and Microsoft Office Suite.
• Basic understanding of insurance terminology and processes is an advantage.

Experience

• Previous experience in customer service, preferably within the insurance or financial services industry, is highly desirable.
• Experience handling inbound calls, processing claims, and resolving customer issues is a plus.
• Remote work experience is an advantage, with a proven ability to work effectively in a virtual environment.

Working Hours

• This is a full-time remote position.
• Working hours are flexible, with shifts available between 8 AM to 8 PM (USA Eastern Standard Time), Monday through Friday.
• Occasional weekends or holiday shifts may be required based on business needs.

Knowledge, Skills, and Abilities

• Strong problem-solving abilities and the capacity to think critically in fast-paced situations.
• Ability to prioritize tasks effectively, managing multiple customer requests simultaneously.
• High level of empathy and emotional intelligence to connect with customers and provide excellent service.
• Familiarity with insurance-related software and tools for case management.
• Strong time-management skills and the ability to meet deadlines and targets consistently.

Benefits

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance coverage.
• Paid time off (PTO), sick leave, and holiday pay.
• Flexible working hours and the opportunity to work from home.
• Training and development programs to enhance your skills and grow your career.
• Supportive and inclusive team environment.
• Opportunity for advancement within the company.

Why Join Houston Skilled Consultancy?

• Join a company with a strong commitment to customer service excellence and employee well-being.
• Be part of a rapidly growing team offering ample opportunities for career growth and professional development.
• Enjoy the flexibility of working remotely from the comfort of your home while maintaining a healthy work-life balance.
• Houston Skilled Consultancy offers competitive compensation packages, comprehensive benefits, and the chance to work with an innovative and supportive team.

How to Apply
To apply, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role. Include Remote Insurance Customer Support in the subject line of your email and send it to us. We look forward to reviewing your application!