Job Summary

Houston Skilled Consultancy is seeking a detail-oriented and customer-focused Home-Based Hospitality Coordinator. This role offers an exciting opportunity for individuals passionate about providing exceptional customer service in the hospitality industry. As a Hospitality Coordinator, you will work remotely to manage booking processes, coordinate guest services, and ensure seamless communication between clients, customers, and service providers. This position allows you to leverage your hospitality knowledge while working from the comfort of your home.

Key Responsibilities

• Manage guest bookings, cancellations, and inquiries through phone, email, or chat.
• Coordinate logistics for reservations, ensuring smooth check-in/check-out processes.
• Provide information on local amenities, attractions, and services to guests.
• Handle guest complaints or concerns in a professional and timely manner.
• Ensure all communication with guests and service providers meets company standards of excellence.
• Collaborate with external service providers to ensure that all arrangements are executed efficiently.
• Maintain accurate records of bookings, guest preferences, and special requests.
• Support the customer service team by identifying areas for process improvement.
• Track and manage the hospitality coordinators performance metrics.

Required Skills and Qualifications

• Proven experience in the hospitality or customer service industry (1+ years preferred).
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Familiarity with booking software and customer management tools (e.g., CRM systems).
• Ability to work independently with minimal supervision.
• Strong problem-solving skills and the ability to stay calm under pressure.
• High school diploma or equivalent required; bachelors degree in Hospitality Management or a related field is a plus.

Experience

• At least 1-2 years of experience in customer service, hospitality coordination, or a related field.
• Experience working remotely or managing virtual customer support is preferred but not required.
• Previous experience handling guest complaints or service-related issues in a professional manner is an advantage.

Working Hours

• Full-time, 40 hours per week
• Flexible working hours, with shifts available during evenings and weekends.
• Must be available for on-call support during peak guest check-in/check-out times.

Knowledge, Skills, and Abilities

• In-depth knowledge of hospitality industry standards and customer service excellence.
• Ability to quickly adapt to new technologies, including booking and management software.
• Strong attention to detail and high standards for accuracy.
• Ability to communicate effectively with diverse individuals and manage multiple priorities.
• Proven ability to maintain professionalism and poise when handling challenging customer interactions.
• Self-motivated, with the ability to work efficiently with minimal supervision.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth within the company.
• Remote work with flexible scheduling.
• Employee discounts on travel and hospitality services.

Why Join

At Houston Skilled Consultancy, we believe in fostering a supportive and collaborative work environment where our employees can thrive. We provide the tools, training, and opportunities needed to help you succeed in your career. Join our team to be part of an innovative company that values work-life balance, professional growth, and providing exceptional service to our clients.

How to Apply

Interested candidates should submit their resume and a brief cover letter detailing relevant experience and why they would be a good fit for the role. Applications can be sent to us. Only U.S. residents will be considered for this role.