Job Summary:

Houston Skilled Consultancy is seeking dedicated and technically proficient individuals for the role of Online Technical Support. This remote, work-from-home position offers an exciting opportunity for those passionate about helping customers resolve technical issues in a fast-paced, customer-focused environment. You will be responsible for providing high-quality technical assistance, troubleshooting, and resolving software and hardware problems, ensuring customer satisfaction while maintaining professional communication.

Key Responsibilities:

• Provide remote technical support to customers via online channels such as email, chat, and video calls.
• Troubleshoot and resolve technical issues related to hardware, software, networks, and peripherals.
• Offer clear guidance on system and software installation, setup, and configuration.
• Assist customers in diagnosing and fixing technical issues by remotely accessing their devices when necessary.
• Document all support interactions and issues accurately in the companys CRM system.
• Follow up with customers to ensure issues have been resolved to their satisfaction.
• Maintain a high level of customer service, professionalism, and empathy throughout all interactions.
• Stay updated with the latest technical advancements, product features, and troubleshooting techniques.

Required Skills and Qualifications:

• Strong technical knowledge of computers, operating systems (Windows, macOS, Linux), software applications, and network troubleshooting.
• Excellent verbal and written communication skills.
• Ability to explain complex technical concepts in an easily understandable manner.
• Strong problem-solving skills with attention to detail.
• Ability to multitask and manage multiple support requests simultaneously.
• Patience and empathy in dealing with customers facing technical issues.
• Basic understanding of security protocols and data protection.
• Proficient with remote support tools and CRM software.

Experience:

• Minimum of 1-2 years of experience in a technical support role or a similar customer service role.
• Experience in troubleshooting common hardware and software issues.
• Previous experience working remotely is preferred but not mandatory.

Working Hours:

• This is a full-time, work-from-home position.
• Standard working hours will be Monday to Friday, with occasional weekend shifts based on customer needs.
• Flexibility in shift scheduling may be required, including evening or night shifts.

Knowledge, Skills, and Abilities:

• In-depth knowledge of technical troubleshooting procedures.
• Ability to handle high-pressure situations and resolve issues in a timely manner.
• Exceptional communication and interpersonal skills to effectively assist clients.
• Strong organizational skills with the ability to prioritize tasks efficiently.
• Ability to work independently with minimal supervision in a remote setting.
• Excellent time management and task-tracking skills.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including health insurance, paid time off (PTO), and retirement savings.
• Flexible work schedule with remote working options.
• Opportunities for career growth and professional development.
• Access to continuous training and learning resources.
• Supportive and inclusive work culture with a focus on employee well-being.

Why Join Us?

Houston Skilled Consultancy offers a dynamic and collaborative environment where your expertise in technical support will be valued. We believe in creating a work-life balance, and our remote work model allows you to work from the comfort of your home while still being part of a connected, passionate team. Join us and grow in your career as you help shape the future of customer support in the tech industry.

How to Apply:

If you are a tech-savvy professional with a passion for helping others and looking for a remote role, we would love to hear from you. Please submit your updated resume along with a cover letter outlining your relevant experience and why you are a perfect fit for the position. Applications can be sent via email to us.

We look forward to receiving your application and exploring the possibility of having you join our team!