Job Summary

Houston Skilled Consultancy is looking for a dedicated and experienced IT Support Specialist to join our remote team. As an IT Support Specialist, you will provide technical support to employees and clients via phone, email, and remote desktop tools. This role requires problem-solving skills, technical knowledge, and a commitment to delivering excellent customer service. The ideal candidate will be proactive, responsive, and capable of managing IT issues in a timely and efficient manner.

Key Responsibilities

• Provide first-line support for hardware and software-related issues across a range of devices and applications.
• Troubleshoot and resolve technical problems via phone, email, or remote desktop tools.
• Maintain and update IT systems, ensuring optimal performance and security.
• Assist with the installation and configuration of software and hardware solutions.
• Work closely with other departments to understand their technical needs and provide appropriate solutions.
• Document and track issues and resolutions, ensuring detailed records for future reference.
• Provide user training and guidance for both new and existing systems.
• Ensure timely follow-up and resolution of all support requests within agreed-upon SLAs.
• Participate in ongoing training to stay current with new technologies and best practices.

Required Skills and Qualifications

• Strong knowledge of operating systems (Windows, macOS, Linux).
• Proficient in troubleshooting hardware and software issues.
• Experience with remote support tools and technologies (e.g., TeamViewer, AnyDesk, etc.).
• Knowledge of networking principles, VPNs, and firewalls.
• Familiarity with Active Directory, Microsoft Office Suite, and ticketing systems (e.g., ServiceNow, Jira).
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• A self-starter with a keen eye for detail and problem-solving abilities.

Experience

• Minimum 2 years of experience in IT support or a related field.
• Previous experience working remotely or in a virtual team is preferred.
• Experience with troubleshooting common IT issues related to hardware, software, and network problems.

Working Hours

• Full-time role with flexible hours.
• The ideal candidate should be available to work between 8 AM and 5 PM (GMT), Monday through Friday.

Knowledge, Skills, and Abilities

• Technical Knowledge: Expertise in troubleshooting common operating systems, software applications, and network issues.
• Problem-Solving Ability: Quick to identify issues, think critically, and apply solutions.
• Customer Service Skills: Ability to remain calm and professional under pressure while providing high-quality support.
• Attention to Detail: Ability to document issues clearly and track them to resolution.
• Time Management: Ability to prioritize tasks and manage workloads to meet deadlines.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Flexible working hours and the ability to work from home.
• Opportunities for career growth and professional development.
• Paid time off (PTO) and holidays.
• Employee discounts on tech products and services.

Why Join Houston Skilled Consultancy?

Houston Skilled Consultancy is a forward-thinking company that values its employees and fosters a collaborative and inclusive work environment. By joining our team, you will be part of a company that provides cutting-edge IT support and services to clients around the world. We offer competitive compensation, flexible working conditions, and opportunities for career advancement. If you are passionate about technology and enjoy helping others solve IT problems, this is the place for you.

How to Apply

To apply for the Remote IT Support Specialist role at Houston Skilled Consultancy, please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role. Applications can be submitted via our career page or sent directly to us.

We look forward to reviewing your application!