Job Summary

Houston Skilled Consultancy is seeking dedicated and customer-focused individuals for the role of Home-Based Help Desk Support. This is a fully remote position designed to provide technical support and troubleshooting assistance to clients. The ideal candidate is skilled in resolving technical issues, possesses excellent communication skills, and thrives in a home-based work environment.

Key Responsibilities

• Provide first-line technical support via phone, email, and chat to resolve client issues.
• Diagnose and troubleshoot hardware, software, and network-related problems.
• Escalate complex issues to higher support tiers when necessary.
• Maintain accurate records of client interactions in the ticketing system.
• Guide clients through step-by-step solutions for common issues.
• Update and create knowledge base articles to improve efficiency.
• Deliver excellent customer service to enhance client satisfaction.

Required Skills and Qualifications

• High school diploma or equivalent; a degree in IT or related fields is preferred.
• Proven experience in a customer support or IT help desk role.
• Familiarity with common operating systems (Windows, macOS) and software applications.
• Strong problem-solving and analytical skills.
• Proficiency in English with excellent verbal and written communication abilities.
• Ability to multitask and manage time effectively in a remote environment.
• Knowledge of ticketing systems and remote desktop tools is an advantage.

Experience

• Minimum of 1 year of experience in a technical support or help desk role.
• Freshers with relevant certifications (CompTIA, ITIL, etc.) are welcome to apply.

Working Hours

• Flexible working hours with the option to choose shifts that align with your schedule.
• Weekend and holiday shifts may be required based on client needs.

Knowledge, Skills, and Abilities

• Exceptional customer service orientation.
• Technical aptitude to quickly learn and adapt to new tools and software.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaborate with remote teams.
• High-speed internet connection and a dedicated workspace at home.

Benefits

• Competitive salary and performance-based incentives.
• Flexible work schedule allowing for work-life balance.
• Comprehensive training and onboarding support.
• Access to company-provided resources and professional development programs.
• Opportunity to work in a supportive and collaborative remote environment.

Why Join Houston Skilled Consultancy?

Houston Skilled Consultancy is a leader in providing exceptional remote support solutions. By joining our team, you will be part of a company that values innovation, customer service excellence, and employee growth. We believe in fostering a dynamic and inclusive work culture where every individual can thrive.

How to Apply

To apply for this exciting opportunity, please send your updated resume and a brief cover letter highlighting your relevant experience to us. Ensure the subject line reads: Home-Based Help Desk Support Application.

Applications will be reviewed on a rolling basis, so apply now to secure your spot!