Job Summary

Houston Skilled Consultancy is seeking enthusiastic and customer-focused individuals to join our team as Online Customer Support Representatives. This role offers flexible working hours, enabling you to balance professional growth with personal commitments. As a vital member of our support team, you will assist customers in resolving queries, providing information about our services, and ensuring a seamless customer experience.

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, and phone.
• Provide accurate and comprehensive information about company services.
• Troubleshoot and resolve customer concerns efficiently.
• Escalate complex issues to appropriate departments while ensuring timely resolution.
• Document interactions and maintain up-to-date customer records in the CRM system.
• Proactively identify customer needs and recommend relevant solutions.
• Adhere to company policies, processes, and quality standards.

Required Skills and Qualifications

• Educational Qualification: High school diploma or equivalent (bachelors degree preferred).
• Technical Skills: Familiarity with CRM tools, Microsoft Office, and online communication platforms.
• Communication Skills: Strong verbal and written communication abilities.
• Customer Service: A minimum of 1 year of experience in customer support is an advantage, though freshers with excellent interpersonal skills are welcome to apply.
• Problem-Solving: Ability to handle challenging situations with patience and professionalism.
• Multitasking: Proven ability to manage multiple customer interactions simultaneously.

Experience

• Previous experience in customer service, online support, or related roles is advantageous but not mandatory.

Working Hours

• Flexible working hours, including the option to work part-time or full-time.
• Shifts available to suit different time zones.

Knowledge, Skills, and Abilities

• Strong organizational skills with keen attention to detail.
• Ability to work independently with minimal supervision.
• Positive attitude and eagerness to learn and adapt.
• Multilingual skills are a plus but not required.

Benefits

• Competitive salary package with performance-based incentives.
• Work from the comfort of your home.
• Opportunity for career advancement and professional growth.
• Flexible scheduling to accommodate personal responsibilities.
• Access to ongoing training and development programs.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we prioritize employee satisfaction and professional development. Joining our team means becoming part of a dynamic and inclusive work environment that values collaboration, innovation, and customer excellence.

How to Apply

To apply for this role, please send your updated resume and a cover letter detailing your interest in the position to us. Ensure the subject line reads Application for Online Customer Support Position.

We look forward to welcoming you to our team!