Job Summary

Houston Skilled Consultancy is seeking enthusiastic and self-motivated individuals to join our team as Virtual Call Center Agents. This is a fully remote position where you will handle customer inquiries, provide outstanding support, and resolve issues efficiently. As a valued member of our virtual team, you will play a critical role in ensuring exceptional customer satisfaction while enjoying the flexibility of working from home.

Key Responsibilities

• Handle incoming and outgoing customer calls professionally and courteously.
• Resolve customer queries, complaints, and requests promptly and accurately.
• Maintain a thorough understanding of company products, services, and processes.
• Accurately document call details and customer interactions in the system.
• Follow established protocols and guidelines for efficient issue resolution.
• Escalate complex issues to the appropriate department as necessary.
• Meet or exceed performance metrics, including call quality and resolution times.
• Provide feedback and suggestions to improve customer service processes.

Required Skills and Qualifications

• High school diploma or equivalent; higher education is a plus.
• Proven experience in customer service or call center roles preferred.
• Exceptional verbal and written communication skills in English.
• Proficiency in using CRM software and other customer service tools.
• Strong problem-solving skills and ability to work under minimal supervision.
• Empathy, patience, and professionalism when dealing with customers.
• Ability to manage time effectively and prioritize tasks.
• A reliable computer, stable internet connection, and a quiet home workspace.

Experience

• Minimum of 1-2 years in customer service, virtual call center, or similar roles.
• Freshers with excellent communication skills and a customer-first mindset are also encouraged to apply.

Working Hours

• Flexible schedules with options for part-time and full-time shifts.
• Availability for weekends or evenings may be required based on business needs.

Knowledge, Skills, and Abilities

• Technical Knowledge: Familiarity with VoIP systems and customer support platforms.
• Multitasking Ability: Capability to handle multiple inquiries simultaneously.
• Cultural Sensitivity: Understanding and respecting diverse customer backgrounds.
• Adaptability: Willingness to adapt to evolving processes and technologies.

Benefits

• Competitive hourly rate with performance-based incentives.
• Work-from-home flexibility, reducing commuting stress.
• Training and development programs to enhance your skills.
• Opportunity to grow within the organization.
• Paid time off and holiday bonuses for eligible employees.

Why Join Us?

Houston Skilled Consultancy is a trusted name in delivering exceptional client solutions. By joining our team, you become part of a supportive, innovative, and customer-focused organization that values your contributions. We prioritize work-life balance and are committed to helping you achieve your career goals.

How to Apply

To apply for this position, please send your updated resume and a brief cover letter to us with the subject line: Virtual Call Center Agent Application. Shortlisted candidates will be contacted for an online interview.