Job Summary

Houston Skilled Consultancy is seeking enthusiastic and customer-focused individuals to join our team as remote Customer Service Representatives. This role is perfect for those who excel in delivering exceptional service, enjoy solving customer inquiries, and thrive in a remote work environment. You will act as the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities

• Provide excellent customer support via phone, email, and live chat.
• Address customer inquiries, complaints, and concerns promptly and professionally.
• Maintain an in-depth knowledge of company products and services to resolve issues effectively.
• Document all interactions and follow established protocols for data entry and follow-up.
• Escalate complex or unresolved issues to the appropriate department.
• Collaborate with team members to improve customer service processes and outcomes.
• Adhere to service-level agreements (SLAs) and maintain high customer satisfaction scores.

Required Skills and Qualifications

• High school diploma or equivalent; a bachelors degree is preferred.
• Proven experience in a customer service or support role (minimum 1 year).
• Excellent verbal and written communication skills.
• Proficiency in using customer support software, CRM tools, and MS Office Suite.
• Strong problem-solving skills with the ability to think critically under pressure.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A reliable internet connection and a quiet workspace for remote work.

Experience

• 1-3 years of experience in a customer service role, preferably in a remote setting.
• Familiarity with using CRM tools like Salesforce, Zendesk, or similar platforms is a plus.

Working Hours

• Flexible working hours with shifts available for full-time and part-time positions.
• Evening and weekend shifts may be required to accommodate customer needs across different time zones.

Knowledge, Skills, and Abilities

• Strong interpersonal and conflict-resolution skills.
• Exceptional attention to detail and organizational skills.
• Ability to learn quickly and adapt to new tools and processes.
• Empathy and patience to handle challenging customer interactions professionally.

Benefits

• Competitive salary package with performance-based incentives.
• Flexible work-from-home schedule.
• Health insurance, including dental and vision plans.
• Paid time off and holiday allowances.
• Ongoing training and development opportunities.
• Access to employee wellness programs.

Why Join Houston Skilled Consultancy?

• Be part of a diverse and inclusive work culture that values teamwork and innovation.
• Opportunity to grow professionally in a supportive and dynamic environment.
• Work remotely with a company that prioritizes work-life balance.
• Contribute to a customer-first organization that values your input and dedication.

How to Apply

Interested candidates can apply by sending their updated resumes to us with the subject line Application for Remote Customer Service Representative. Shortlisted candidates will be contacted for an initial screening interview.