Job Summary

We are seeking a motivated and customer-oriented Customer Service Representative to join our team in Dallas, TX. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support while resolving inquiries with professionalism. The ideal candidate thrives in a dynamic environment, excels at problem-solving, and has a passion for delivering a positive customer experience.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints and escalate complex issues to the appropriate departments.
• Maintain customer accounts by updating and recording necessary information.
• Process orders, refunds, and exchanges in a timely manner.
• Collaborate with team members to meet service quality and customer satisfaction goals.
• Stay informed about company updates, product changes, and promotions.

Required Skills and Qualifications

• High school diploma or equivalent; associate or bachelors degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Proficiency in MS Office Suite and CRM software.
• Ability to manage multiple tasks and prioritize effectively.
• A positive attitude and a commitment to teamwork.

Experience

• Minimum of 1-2 years in a customer service role.
• Experience in handling high call volumes and resolving issues promptly is a plus.

Working Hours

• Flexible shifts available, including mornings, evenings, weekends, and holidays.
• Standard shift: 8 hours/day with a 1-hour lunch break.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and best practices.
• Familiarity with industry-specific tools and software.
• Ability to adapt to diverse customer needs and personalities.
• Strong attention to detail and organizational skills.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• 401(k) retirement plan with company match.
• Career growth opportunities and professional development programs.
• A supportive and inclusive work environment.

Why Join Us

At New York City Jobs, we pride ourselves on fostering a culture of excellence and innovation. Joining our team means being part of a company that values your contributions and invests in your professional growth. We are dedicated to creating a workplace that encourages collaboration, diversity, and respect.

How to Apply

To apply for the Customer Service Representative position, please submit your resume and a brief cover letter highlighting your experience and why you are a great fit for this role. Applications can be sent via our career portal or emailed directly to us.

Join us in Dallas, TX, and take the next step in your career!